Marc Kroon Email & Phone Number

Amsterdam, Nh, Nl

Hoofddorp, Noord-Holland, Nederland

Hoofddorp

Amsterdam Area, Netherlands

Managing the administrative staff and ensure further development of skills in the department. Pioneering role in projects for the design of processes in AFAS. Together with the Application Manager and Operations Manager to develop software changes in the bespoke application that delivers assurance processes and bringing structure in accordance with the Lean principle. Further optimization and assurance processes and bringing structure in accordance with Lean principle, elsewhere within the organization. The further development of a powerful reporting tool for the Administration.

Utrecht, Rijswijk, Amsterdam, Heerhugowaard.

Within new Ziggo Corporate Operations (Incident & Resolve department) develop and implement the Service Incident and Service Chain Management process. Processes and reporting written and delivered. Trained staff and processes were operational.

Amsterdam

HBO Middle Management training consisting of Change Management, Financial Management, Marketing and entrepreneurship. Internships run at KPN and Nordic Pharma B.V.

Amsterdam

Day Activities Operational leadership of a team of consultants (specialists) who carry out projects; projects dealing with problems of quality, adaptation of systems, improvement of procedures or (internal) removals; project planning, supervision, adjustment, escalation and reporting on progress; operational guidance of a team which manages and invoices operational contracts.Results achieved Various projects ranging from changing software, systems or processes, merging departments, improving quality, all completed within the agreed terms of reference. To give an example: the consolidation of 5 separate financial departments into one central department with uniform registration, processes and reporting which lead to significant cost-saving.

Amsterdam

Activities: Operational leadership of a team of consultants (specialists) engaged on projects; and managing a team which dealt with the implementation of complex contracts, contract value EUR 650 million. Responsible for managing projects involving structural change.Results achieved: Various large projects such as: the splitting of complex contracts into two B.V.s in SAP without any dip in performance or turnover and delivering a synchronised working administration. The setting up of a purchase management tool and an operational/financial system, both on the basis of new platforms.

Amsterdam

Activities Operational leadership of the Implementation Services, Product Support and Contract Management departments. Responsible for embedding of the maintenance and management contracts in the organisation. Supervision of new complex contracts. Supervision of new products from sale to management tool and financial systems. Sub-contracting, managing purchasing services from external sources.Results achieved: Contract Management, managing 2500 contracts to the value of EUR 120 million. Making processes, procedures and work instructions SOX-compliant..

Amsterdam

Member of central project team with the task of converting the complete organisation to operate on the basis of ITIL structure. Responsible for setting up a new department for implementing new contracts and standardising registration procedures.Results achieved: Development and implementation of structure and procedures in respect of outsourcing of products which cannot be maintained in-house. Clarifying profitability per portfolio and business line.

Amsterdam Houten Nieuwegein

Responsible for management of various projects. Achievements: Implementation and management of several large accounts such as Ministry RWS, ING and Rabobank.

Amsterdam

Activities: Leadership of implementation department Services and Product Support.Results achieved: Responsible for setting up a new Product Support department to achieve the standardisation of the hardware and software services to be sold and the related registration procedures. Leadership of Service Engineers who are specialists in certain areas and who are available as third line for complex incidents.