Marcus Jones Email and Phone Number

· Develop, maintain, and enhance internal operational reports to track and analyze the financial institution’s risk and controls· Oversee and lead cross-domain operational work groups to identify and communicate efficient practices, areas of concern, and enforce compliance· Oversee operational risk management process and procedure, all potential risk management, analysis reporting, operational analytics dashboards development and enhancements, and all operational risk tracking· Oversee the production of both the Operation and Operational Quarterly Risk Reports· Responsible for eighteen individual operational reports for a scope of seven primary risk domains that entail:· Developing and analyzing reports to track controls’ effectiveness and issue remediation· Issues management and their impact on PNC’s operations, customers, and finances· Non-compliant policy risks and their remediation management· Reporting the results and overall analysis for all line of businesses risk on a monthly, quarterly, and yearly basis

· Created and designed content for all platforms to engage followers, drive web traffic, and promoted customer experiences· Developed and edited Joecalamusa.com to keep the pages full of current content and attract clients’ attention· Researched and implemented digital marketing and social media strategies to improve the efficiency and effect of all platforms

· Orchestrated a quality student experience for 400 undergraduate students by managing classroom and sales lab logistics· Executed and graded student role plays by acting as a customer in 23 different selling scenarios· Coordinated and conducted 15 student resume workshops per week

· Orchestrated a quality student experience for 400 undergraduate students in both 300 and 400-level course· Oversaw operations and scheduled for 400 undergraduate students to perform six selling role plays· Record and evaluated the attendance grading policy for all 300 and 400-level sales undergraduate students

· Analyzed the performance data and social media presence for current partners and their competition· Analyzed the Google campaign and ad groups for current partners which increase the effect and efficiency of current projects· Researched and developed future blog topics and interest which increase internet traffic and relevance

· Assisted in teaching the University of Alabama’s athletes in business and computer application for five subjects· Developed learning plans and techniques to help memorization for 17 students· Provided additional assistance to any area within my coverage that is not fully understood