----Creating a comprehensive AI guest experience enhancement agent and platform--Project Athena: Conducted in-depth market research and partnered with a hotel operations management firm with 15+ years of hospitality experience to design and implement a complete AI guest and booking support agent.Athena Features:Guest-Facing- An autonomous guest support agent capable of decision-making and task execution- Can provide answers to FAQs- Can determine when sending files to the guest such as a menu is helpful- Multi-lingual support- Files requests on behalf of the guests- Asks for and responds to feedback prior to guest check-out- Continuously uses the highest quality AI on the marketStaff-Facing- Notifications on unhandled requests- Centralized task management- Conversation handling platformOwnership-Facing- A comprehensive analytics platform to monitor agent performance- Ability to see common guest queries and requests, to better understand their guest experience- Insights on feedback to improve operationsInternal- Robust conversational debugging platform - Scripts to automate cloud deployment

--Conducted comprehensive financial audits for clients, ensuring compliance with regulatory standards and internal policies.--Managed audit engagements from planning to completion, coordinating with cross-functional teams and client stakeholders to ensure timely and accurate delivery of audit reports.--Utilized industry-standard audit methodologies and tools to assess risks, evaluate internal controls, and identify areas for improvement.--Reviewed financial statements, transactions, and documentation to verify accuracy and detect discrepancies or irregularities.--Provided guidance and training to junior audit team members, fostering their professional development and enhancing team productivity.--Cultivated strong client relationships through effective communication, responsiveness, and delivery of high-quality audit services.

--Assisted in conducting financial audits for clients in various industries, including reviewing financial statements, analyzing transaction records, and verifying compliance with accounting standards and regulations.--Prepared audit workpapers, schedules, and documentation to support audit findings and conclusions, ensuring accuracy, completeness, and adherence to audit procedures.--Participated in planning meetings and discussions to identify audit objectives, risks, and testing strategies, contributing insights and recommendations to enhance audit effectiveness.--Demonstrated strong attention to detail, analytical thinking, and problem-solving skills in performing audit procedures and resolving complex audit issues.

--Managed a team of 50+ associates in a high-volume fulfillment center, overseeing daily operations, performance metrics, and productivity goals to meet customer demand and service level agreements.--Analyzed key performance indicators (KPIs) and operational metrics, such as pick rates, pack rates, and on-time delivery, to identify trends, root causes, and areas for improvement.