• Led the entire SaaS product development cycle, driving it from ideation to launch. Achieved a 30% surge in user engagement and a 20% boost in retention by enhancing performance, adding valuable features, and implementing engagement strategies. • Collaborated with engineering, design, and marketing teams to prioritize features, define productroadmaps, and ensure timely delivery within budget. • Conducted market research, user interviews, and data analysis to identify customer pain points, resulting in the implementation of key product improvements. • Implemented agile methodologies, facilitating bi-weekly sprints and enhancing team productivity by 40%. • Orchestrated innovation, aligned customer needs with tech solutions, and developed cutting-edgeproducts. • Provided centrally hosted, on-demand cloud solutions for B2B and B2C Clients. • Engaged in diverse industry projects covering technology and software, healthcare, finance and fintech, E-commerce and retail, travel and hospitality, and more. • Proficient in project management tools including Jira, Scrum, Kanban, Clickup, Asana, Trello, along with expertise in data analysis tools such as Power BI and Microsoft Access. Acquired Skills: Product Management, Product Development, Product Marketing, Benefits Management, Account Management, Stakeholder Relationship Management, Market Research, Business Development, Marketing Strategy, Competitor Analysis, Product Launch, Product Sales.

Founded the startup and assumed the role of Product Manager. • Managed cross-functional teams like software developers, testers and marketing team for go-to-market process. • Analyzed user data and market trends, resulting in a 10% increase in conversion rates by recommending feature enhancements and implementing new user interface. • Worked closely with stakeholders to define product requirements and translated them into detailedspecifications for development teams. • Leveraged Machine Learning and Artificial Intelligence to drive transformative product experiences. • Collaborated with UX/UI designers to create intuitive and user-friendly interfaces, thus improving theoverall user experience. • Managed A/B tests and analyzed results to iterate on product features and optimize performance. • Measured success using technical, user-focused, and business metrics. Acquired Skills: SaaS platform development, Lean development, Agile methodologies, Data analytics, Managing Artificial Intelligence and Machine Learning integration, Software development and management practices, User experience analysis, Problem Management, Content Management system, SEO and Digital Marketing.

• Served Microsoft customers across North America, EMEA, and APAC regions. • Resolved escalated MS Windows Operating System and Microsoft 365 technical issues. • Troubleshot complex problems and resolved escalated technical issues requiring deeper expertise orspecialized knowledge. • Provided advanced technical support and guidance to 1st line support, acting as a point of contact for issues beyond their capabilities. • Conducted regular system checks, maintenance, and updates for system maintenance and monitoring. • Documented procedures, issue resolutions, and maintained records for future reference. • Provided application support, maintenance, and updates. • Led timely resolution of critical incidents, demonstrating proficiency in incident response, communication, and coordination; adept at implementing incident management processes, minimizing downtime, and enhancing overall system reliability. Acquired Skills: Technical Support, ITIL, Problem Management, Change management, SLA, Critical incident management, Operating system service, Deep troubleshooting, Windows, Microsoft Office, O365 support, Active Directory, Application support, Networking, Documentation, Customer service, Leadership, Communication, Root cause, Remote Desktop tools.