Working with a rapidly expanding medium-sized business, I noticed that the outsourced operations were lacking in quality. Most outsourcing companies serving SMBs and startups focus solely on cost-cutting, neglecting quality. While big companies have access to high-quality remote workforces in countries like India and Southeast Asia through local offices and extensive training, SMBs and startups struggle to set up efficient offshore workforces.To address this gap, I founded Remote Growthlab. We specialize in a variety of services, including Bilingual (Chinese and English) Customer Support and Back-office Operations, with offices in Melbourne, Kuala Lumpur, and India. Our tailored services are designed to meet your unique business needs, allowing you to concentrate on your core product while we take care of the rest.

Client-focused professional with experience in account management and customer service. Proficient in KYC verification, AML, CTF, and sanctions checks. Skilled in promptly addressing customer inquiries and resolving complaints to ensure satisfaction. Maintains accurate customer database and adheres to data privacy requirements. Demonstrates proactive identification and reporting of suspicious activities. Collaborates with internal teams for issue resolution. Committed to providing efficient and personalized customer service.

As a founder of Wave Mobility, I am at the forefront of revolutionizing the rideshare industry. Wave is a forward-thinking startup committed to creating a sustainable and fair ecosystem for drivers and riders.

• Trading and position management skill of FX/CFD trading.• Expert knowledge in strategy testing Expert Advisor for MT4/MT5.• Communication skill to work in open-minded, cross sectional environment. • Developed trading plan with strict risk management practices.• Experience with working in a team across multiple geographies and timezones

Provided exceptional customer service, handled inquiries, resolved concerns, and processed transactions efficiently. Built customer loyalty through personalized service and achieved sales targets. Collaborated with colleagues for smooth operations.

At Deakin University, I played a key role as a Tutor in Engineering Entrepreneurship. I updated the curriculum and designed activity-based workshops on Design Thinking, Lean Startup Methodology, and Customer Journey Mapping. I fostered a collaborative learning environment, empowering students to think creatively and critically in an entrepreneurial context.

I participated in an intensive program structured around key workshops and practical sessions to develop entrepreneurial skills. Engaging in Design Thinking, Lean Startup, Validation, Prototyping, Business Model Canvas, Branding, Marketing, Sales, Pitching, and Showcase preparation workshops. Culminating in a Showcase Day, where I had the opportunity to present my startup idea. This hands-on experience equipped me with a solid foundation in startup development and pitch presentation. Eager to apply my skills and contribute to innovative ventures. Let's connect and explore potential opportunities.