Mark Anthony Samson

Mark Anthony Samson Email and Phone Number

HR Delivery Process Owner at IBM @ IBM
new york, new york, united states
Mark Anthony Samson's Location
Metro Manila, National Capital Region, Philippines, Philippines
About Mark Anthony Samson

Experienced Human Resources Practitioner with a demonstrated history of working in the information technology and shared services industry. Skilled in Talent Management, Customer Service Management, Business Process Improvement, Microsoft Office, SAP and Oracle. Strong human resources professional graduated from Saint Paul University of San Miguel.

Mark Anthony Samson's Current Company Details
IBM

Ibm

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HR Delivery Process Owner at IBM
new york, new york, united states
Website:
ibm.com
Employees:
512090
Mark Anthony Samson Work Experience Details
  • Ibm
    Hr Delivery Process Owner
    Ibm Nov 2020 - Present
    Philippines
  • Ibm
    Hr Service Administrator
    Ibm Jan 2018 - Oct 2020
    Ncr - National Capital Region, Philippines
    Responsible for a process administration within a country or across several countriesfor one or more assigned HR processes. Administer health and welfare plans, includingenrollments and terminations. Process required documents through payroll andinsurance providers to ensure accurate record keeping and proper deductions. Actas a resource for benefits/HR contacts to ensure their understanding and compliancewith benefits and HR policies and regulations. Keep management advised of potentialproblem areas and recommend/implement solutions as appropriate. Resolve employeecomplaints related to health and welfare plans, refer difficult or very complex complaintsto manager as needed. Assist with preparation of the annual affirmative action plan. Responsible to identify and initiate tactical and strategic activities including processdevelopment, process execution and improvement, measurements, tools andoperational support. Activities may also include leading local, global and/or large scaleprojects focused on transforming process with end-to-end integration and processmanagement. Also, includes individuals with responsibilities for leadership, relationship,process and operational support, including support to the brands and sales teams.Manage projects with sound problem-solving techniques and solutions orientation.Monitor and evaluate process execution, trends and root causes, business performance,and business controls to promote client satisfaction and achieve operational results.Responsibilities include planning, training, enhancement to existing processes andsystems, maintenance of existing systems, management and measurement of allactivities involved in sourcing and procurement, conversion, manufacturing, and alllogistics management activities for products, services and related information
  • Ibm
    Hr Contact Centre Representative
    Ibm Jan 2016 - Dec 2017
    188 E. Rodriguez Jr. Avenue, Eastwood City Cyberpark, Bagumbayan, Quezon City, 0
    Responsible to work with client HR teams from countries around the world to help resolve important issues related to employee concerns and queries. As an HR Practitioner you'll perform first or second level support, receiving questions from direct calls and email or handling more difficult, time-consuming or specialized queries.Topics will vary from Compensation & Benefits to Workforce Management and Skills Development, among other queries.

Mark Anthony Samson Skills

Project Management Training Program Management Team Leadership Talent Management Human Resources Contact Center Management Information Technology Microsoft Office Manufacturing Customer Service Process Improvement

Mark Anthony Samson Education Details

  • Saint Paul University Of San Miguel
    Saint Paul University Of San Miguel
    Computer/Information Technology Administration And Management

Frequently Asked Questions about Mark Anthony Samson

What company does Mark Anthony Samson work for?

Mark Anthony Samson works for Ibm

What is Mark Anthony Samson's role at the current company?

Mark Anthony Samson's current role is HR Delivery Process Owner at IBM.

What schools did Mark Anthony Samson attend?

Mark Anthony Samson attended Saint Paul University Of San Miguel.

What skills is Mark Anthony Samson known for?

Mark Anthony Samson has skills like Project Management, Training, Program Management, Team Leadership, Talent Management, Human Resources, Contact Center Management, Information Technology, Microsoft Office, Manufacturing, Customer Service, Process Improvement.

Who are Mark Anthony Samson's colleagues?

Mark Anthony Samson's colleagues are Andreas Nicolaou, Tukaram Choudhari, Kaylen Barker, Chandana Jangam, Yutong Lu, Kelly Lou Brodeth, Jenny Frigon.

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