Maureen Akal Email & Phone Number

Manage registration and housing for large conferences. My strengths are in streamlining the pre-conference and on-site registration process to ensure attendees have a seamless registration experience before and at the conference. This includes building the registration site and ensuring it is properly embedded into client event website, managing payments, and providing customer service for all attendees. Registration is the first line of contact for attendees so it's critical it goes smoothly to ensure a successful program from beginning to end. Housing management is managing the hotel contract for the conference sleeping rooms. Managing the room block to ensure there is adequate inventory of sleeping rooms on a daily basis. Providing the client with weekly reporting to ensure their goals are met. Hire and train on-site staff to ensure a quick and easy registration experience for attendees providing exceptional customer service.

Indianapolis, In

Management of all aspects of housing and registration for NCAA large meetings and events, scaling from 300-3,000 attendees. Hotel contract management, including relationship building, attention to detail, and streamlining processes to continually improve efficiency and customer service.Creation, development and management of registration sites to ensure seamless registration experience for attendees.Working with the NCAA to ensure event goals are met and attendees have a positive experience at their events.

Long Beach, Ca

Provide excellent customer service, meeting and conference management for conferences with 500+ hotel room nights, from pre-planning to on-site execution of events to CTC's clients in alignment with client objectives and goals. CTC provides clients with site selection, registration, meeting management, and more as a full service destination meeting management company for destinations across the United States. Proficient in registrations programs Reg Online and Your Membership, as well as the hotel room management program, Passkey.

Torrance, Ca

Coordinate, design and facilitate training classes and workshops associated with pursuing employment opportunities. Through training classes and workshops provide improved member job searching skills, such as resume writing, interviewing techniques, networking, writing skills, branding and marketing. Topics included LinkedIn, Creating A Work Portfolio, Targeted Resume Writing, Interviewing Skills, The Verbal Business Card and more.Designed and implemented a Job Club Support group for SBPA members to collaborate on solutions to job searching issues and challenges to improve member job searching techniques.Trained members to facilitate classes to improve their presentation and public speaking skills.

Los Angeles, Ca

This was an amazing contract opportunity to work on Herbalife's annual global President's Summit which attracted over 4,000 participants. Managed event logistics activities related to the President’s Summit which included sourcing vendors, meeting material logistics, food and beverage coordination and analysis, credentials, shipping and receiving to ensure a seamless and organized experience for all attendees and staff.Developed an efficiency improvement document to leave as a reference for future events to streamline planning processes.

Greater Chicago Area

Program Planner for the Learning & Development Team of the Integrated Supply and Trading business unit of BP North America. This team worked to develop the staff of the front, middle and back office. Major responsibilities included coordinating all on-site and off-site development courses, management of the regulatory mandated training for the staff to ensure compliance with BP’s consent order. In conjunction with the consent order, also manage all employee systems requests. Customer service for the training enrollment system utilized by all staff to track mandatory training requirements. Global lead as the system administrator for the training enrollment system to ensure standardization for operating procedures across all regions.

Weschester, Il

Compiled the weekly Marketing Dashboard Report, managed on-site and off-site events and meetings, expense analysis, budget management and onboarding new sales staff. Org chart updates and global event calendar.

Managed all on-site and off-site meetings and events for the Racquet Sports division. Coordinated sales meetings, trade shows, road shows, product launches, corporate training, customer briefings and any on-site meeting requests. Managed all logistics of events from planning to post-event responsibilities to ensure events ran on time and on budget. Responsibilities included negotiating hotel contracts, air and ground travel, off-site venues, catering, audio visual requirements, on-site coordination, expense management and agenda management.

Bachelors Of Arts, Liberal Arts

Activities and Societies: Depaul Alumni Association

H.S. Diploma, General Studies

Activities and Societies: Young Life