Makarla Cole Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

This role led the program management and delivery of strategic initiatives across the Retail, Brand & Marketing business unit. This included management of the Program Management Office (PMO) (including strategic roadmaps and management of the investment roadmap), learning and capability and reporting and analytics.

Melbourne, Victoria, Australia

This role led the customer experience and strategy for Australia Post’s consumer channels and the execution and delivery of strategic programs and initiatives across the Retail, Brand & Marketing business unit. This included responsibility for the enterprise change management function, corporate sustainability function, Program Management Office (PMO).

Melbourne, Australia

This role was accountable for managing and supporting the operational excellence of Australia Post’s retail network of ~4,400 Post Offices including those owned and operated by Licensees and Agents. This included management of compliance, safety, learning and capability, stakeholder engagement and program delivery.

This role led the day-to-day operations of Australia Post’s retail network of ~3,500 Licensed Post Offices and Community Postal Agencies. This included management of the regional support offices, learning and capability, safety, compliance, and management of relationship activities including consultative forums and annual trade shows.

This role led the management of Australia Post’s enterprise business Parcels product portfolio. This included responsibility for contract management, product development, policy and procedural compliance and service performance.

This role led the execution and delivery of the Domestic Parcels Product Standardisation program across the Australia Post’s national retail network and online channel. This included managing the program to budget, time, and scope and all key internal and external program stakeholders.

Vancouver, British Columbia, Canada

This role managed the coordination of all fly-in, fly-out arrangements for the hydroelectricity plant in British Columbia. Additionally, the role provided executive support to senior leadership based in the Vancouver office.

Brisbane, Queensland, Australia

This role provided customer service support to individuals, businesses, and organisations during the implementation of the AML/CTF Act 2006, helping to ensure these entities were aware of, and complying with, their obligations under the Act.

Edinburgh, Scotland, United Kingdom

This role was responsible for managing a variety of fund valuation activities to assist in the calculation of daily and periodic Net Asset Valuations (NAVs) and the distribution of associated unit prices.

Manchester, England, United Kingdom

This role managed the claims process for customers who experienced issues with fuel quality. The role led the coordination of the investigation and managed the relationship with the customer throughout this process.