• Ensure change control process is followed according to related policy and process documentation.• Ensure proper consideration and coordination is implemented for all changes.• Facilitated weekly Change Management meetings.• Produce regular management reports.• Provide training to personnel in the use of change control process and tools.• Proactively work to determine defects and recommend enhancements to the change management process.• Administer change management module in the service management tool, including implementing enhancements and remediating defects.• Serve as liaison between customers and technical teams with escalation to management as required.