Makayla Reid Email and Phone Number

Coordinate with service technicians for scheduling and cancellations.Interact with diverse customer base for resolution of customer inquiries through in person, online, and by phone.Provide detailed information on services and products to customers.Recommend service and product options to meet customer needs.Schedule and follow up on installations and service calls.Maintain records of all customer interactions and transactions.Achieve performance objectives in all areas consistently.Protected the privacy of customers personal information, i.e customers personal information, bank accounts, addressed, and etc. Exercised the astute judgement, calling our upper management for all emergencies, all resolved without detriment to the business

Mentored other Customer Service Representatives.Tracked call-related information for auditing and reporting purposes.Provided feedback reports on call issues related to downtime and/or training issues.Answered complex and/or escalated calls from customers in a polite, courteous manner.Determined the best way to resolve individual customer concerns and authorized specific policy exception.Calmly attempted to resolve and de-escalate any issues.Upsells to customer as necessary.Responsible for the resolution of customer inquiries regarding marketed products.Utilized computer systems to assist and advise customers. Coordinated with team members to promote new product sales at vendor fairs based on existing knowledge of sale products and provided recommendations on various approaches for targeting product sales. Worked on strategies with the marketing team to enhance performance goals. Designated as team coach to improve sales and marketing techniques, resolved 92% of customer issues that were not referred to a supervisory level.