- Proposed program and policy recommendations to optimize organizational effectiveness and alignment with strategic goals.- Revised operations manuals and policies to align with current best practices.- Led community engagement efforts by fostering partnerships with supportive service providers, community partners, and neighbors, optimizing resources to enhance organizational and community impact.- Developed comprehensive training plans for staff, emphasizing assertive engagement… Show more - Proposed program and policy recommendations to optimize organizational effectiveness and alignment with strategic goals.- Revised operations manuals and policies to align with current best practices.- Led community engagement efforts by fostering partnerships with supportive service providers, community partners, and neighbors, optimizing resources to enhance organizational and community impact.- Developed comprehensive training plans for staff, emphasizing assertive engagement, harm reduction, and cultural awareness, ensuring all team members were equipped to serve clientele effectively.- Collaborated with staff to strategize and implement pathways to permanent housing for all clients, ensuring comprehensive support and sustainable solutions. Show less

- Developed and implemented program frameworks for our recovery program, women, and family emergency shelters, as well as a mentorship program that supports the whole person with purposeful and inclusive activities. - Led and oversaw a diverse group of case managers, operations staff, intake specialists, mentors, and interns to maintain a high-performance team.- Collaborated with the executive team to establish strategic goals, procedures, objectives, outcomes, and annual budgets for… Show more - Developed and implemented program frameworks for our recovery program, women, and family emergency shelters, as well as a mentorship program that supports the whole person with purposeful and inclusive activities. - Led and oversaw a diverse group of case managers, operations staff, intake specialists, mentors, and interns to maintain a high-performance team.- Collaborated with the executive team to establish strategic goals, procedures, objectives, outcomes, and annual budgets for client services and staff development. - Created a safe and empathetic atmosphere for participants using trauma-informed approaches to problem-solving and motivational interviewing skills, including handling emergency crises through de-escalation intervention.- Used data-driven processes to assess program performance and recommended program improvements. Provided leadership with detailed reports and proposals. Show less

- Maintained a holistic approach in the Recovery Program that included meeting the mental, emotional, and physical needs of the clients that participate in the program.- Maintained and updated program documents, including manuals, client documentation, curriculum, and policy/procedures.- Monitored client files and data information to ensure all records were up-to-date and in accordance with agency policy and procedure. - Assessed and made program recommendations to meet… Show more - Maintained a holistic approach in the Recovery Program that included meeting the mental, emotional, and physical needs of the clients that participate in the program.- Maintained and updated program documents, including manuals, client documentation, curriculum, and policy/procedures.- Monitored client files and data information to ensure all records were up-to-date and in accordance with agency policy and procedure. - Assessed and made program recommendations to meet agency-designated outcomes and best practices. - Ensured all program activities were purposeful and inclusive, ensuring effective teaching methods were used and implemented so all clients could understand the content. - Implemented a restorative justice approach to ensure equitable access and fairness in entry. Show less