•Onboarded student workers for various roles within the department to ensure all areas had adequate support •Collaborated with social media and internal marketing team to rebrand department social media (Instagram, LinkedIn, Facebook) to grow following and increase engagement •Meet with students one-on-one or in group settings to advise on academic, graduate school, and career success plans•Delivered presentations to classrooms and campus leadership groups of 80+ people •Provided career advising services to a diverse student population which includes resume and cover letter development, interviewing techniques and strategies, job search resources, and overall career exploration•Coached students on how to leverage resources and tools to drive career outcomes and overall success •Implemented outreach initiative directed by Executive Vice President to help increase attendance at hiring events

•Advised 200+ students regarding University policy and procedures•Monitored students’ schedules throughout the duration of programs to ensure students were on track and following designated course walk •Resolved outstanding matters for new and continuing students •Ensured students accounts were accurate and in good standing •Provided students with available campus resources to improve academic success to support retention rates •Reviewed and completed departmental reports in a timely manner

•Managed, mentored, and trained a student worker team of 30+ employees to ensure quality customer service was provided to all prospective students, current students, and family members •Effectively assisted the Executive Vice President (EVP) with daily needs and urgent matters•Scheduled and facilitated meetings for executive leadership and management teams •Troubleshooted and resolved escalations in a timely and professional manner•Collaborated with various departments within the University to complete a variety of tasks •Served as a resource to the Student Services department and Ground Admissions department