• Responsible for clinical and administrative aspects of a full range audiology practice at Shannon Medical Center. Services include audiological & vestibular diagnostic and habilitative/rehabilitative services to patients of all ages. VRA/Play/Conventional audiometry, speech perception testing (English & Spanish), immittance testing, otoacoustic emissions, auditory behavioral response (ABR), electrocochleography (ECochG), videonystagmography (VNG), and counseling for hearing-impaired patients and their families. • Provides comprehensive hearing aid services including evaluation, selection, dispensing & counseling; troubleshooting & repairs; verification & validation measurements via outcome questionnaires & real-ear measures; earmold impressions & modifications. • Collaborates with otolaryngologists, physical therapists, neurologists, & primary care to meet all patient needs.• Modifies standard testing protocol when appropriate to evaluate patients who are unable to provide consistent and reliable behavioral responses.• Established the department’s hearing aid trial program & negotiated pricing with hearing aid manufacturers to offer a range of affordable devices for patients.• Well versed in the use of Epic, Microsoft Office Suite, Microsoft Teams, Outlook, & Noah: Phonak Target, Oticon Genie 2, Unitron TrueFit and Resound SmartFit software.

• Provided comprehensive diagnostic audiologic evaluation and treatment of children with complex medical histories, genetic abnormalities, and/or a question of Autism Spectrum Disorder• Conducted individualized audiologic evaluation and treatment of adults with special needs• Family counseling: Clinical documentation and participation in interdisciplinary team staff meetings with other healthcare providers (psychologists, developmental pediatricians, occupational therapists, physical therapists, speech/language pathologists, nutritionists and social workers) in the decision-making process for comprehensive diagnoses and recommendations for client care.• BOA/VRA/Play/Conventional audiometry, OAE, immittance testing; Auditory Processing Disorder testing; Amplification and assistive listening device evaluation, selection, and dispensing services; Hearing aid troubleshooting and repairs, verification and validation measurements, earmold impressions and modifications.• Clinical rotations through Children’s Hospital of Alabama, Excel ENT of Alabama, and Children’s Rehabilitative Services - Homewood. Rotation services include vestibular testing, ABR testing, hearing aids and counseling

• Awarded year-long traineeship in pediatric audiology• Discussed topics in audiological care for children and their families, including aural rehabilitation and counseling • Facilitated and engaged in educational seminars regarding multidisciplinary care, applicable to clinical, educational, and early intervention settings for children with neurodevelopmental disabilities• 2-4 hours/week for one year

• Executed balance evaluation protocol, inclusive of videonystagmography, rotary chair tests, computerized dynamic posturography, dynamic visual acuity, cVEMP, oVEMP, and video Head Impulse Test (vHIT) • 5-8 hours/week for 10 weeks

• Conducted diagnostic test battery including pure tone & speech audiometry, acoustic reflexes, tympanometry• Performed earmold impressions, earmold modifications, hearing aid fitting and evaluations utilizing Noah, Verifit, Verifit II and manufacturer software (specifically Oticon, Phonak, Widex, Resound, Starkey)• Led weekly Progressive Tinnitus Management group clinic and ran weekly Hearing Aid Walk-In clinic• Responded to emails for Hearing Loss Association of America – Hearing Assistance Technology program• 6-8 hours/week for 40 weeks total

• Facilitated relationship with other providers (ENT, neurology, psychiatry, education, genetics, aural habilitation) and provided comprehensive/interdisciplinary pediatric care for patients with Usher’s syndrome.• Performed pediatric diagnostic measures inclusive of ABR, VRA, CPA, conventional audiometry and gained proficiency working with bone conduction sound processors and DM-FM devices.• Facilitated weekly hour-long aural habilitation sessions with individual pediatric patients and their families• 11-14 hours/week for 10 weeks

• Assessed the hearing of active duty Army, Air Force, Guard and Reserve military members • Supplied hearing protection and counseled on use, care and maintenance• Taught sections of the Occupational Hearing Conservationist training program to audiology technicians• 5-8 hours/week for 10 weeks

• Contributed to sustainable hearing healthcare model in rural areas across Guatemala • Performed audiologic services for underprivileged children including cerumen management, candidate identification for otolaryngology surgical team, hearing aid fittings and counseling• Trained over 15 local audiology technicians and delivered presentation on childhood hearing loss • Fundraised for 2017 and 2018 service trips through community outreach and programming events

• Administered diagnostic comprehensive audiological evaluations: BAER, VRA, CPA, OAE, conventional audiometry, immittance testing, speech perception testing• Executed pediatric hearing aid fitting, programming, and verification utilizing Verifit software• Contributed to multi-disciplinary clinic providing assessment of children diagnosed with congenital heart defects and children diagnosed with Trisomy 21 (Down Syndrome)

• Performed listening checks on cochlear implants, hearing aids and FM-DM/remote microphone systems, such as the Roger X and Roger Touchscreen• Provided hearing aid and FM-DM/remote microphone system verification through RECD and test box measures• Contributed to an extensive “Auditory Profile” for preschool children by conducting aided speech measures and classroom observations

• Prepared patients for audiological tests, including room logistics & medical history documentation• Provided administrative support, maintained electronic medical records & answered phones• Adjusted hearing aids, implantable technology devices and other amplification systems• Assisted pediatric audiology testing under supervision of the audiologist• Provided patient with individualized hearing aid coverage information• Managed device orders and repairs

- Worked with conference groups & Conference Manager in facilitating logistical arrangements - Carried a duty phone & was on call to respond to daily conference requirements and situations - Provided excellent customer service & maintained public relations through consistent communication among all parties & timely responses to resolve any issues - Integrated use of word processing & data entry to complete billing - Proficient in Microsoft Office and FileMaker Pro

- Integrated social & education programming focused on upper division & international student needs such as community building, networking and transition into career/grad school opportunities - Maintained safety & welfare with community walks - remaining on duty on weekends & holidays - Completed administrative work such as incident reports, data collection, and service requests - Served as a resource & mentor to international and upper division students