Makeema Ross Email & Phone Number

Responds to email customer inquiries. Triages & assesses inquiry root cause to determine effective resolution and or response. Utilizes multiple systems to assess, customer inquiries and provide timely and accurate resolution. Builds immediate rapport with the customer.Achieves strong customer satisfaction and loyalty by providing a positive Customer Experience through responsive, thorough,and effective service. Works collaboratively with back-office areas and departments to research and correct customer issues and provide effective,timely resolution.Processes changes within scope of authority or refers to appropriate area as necessary. Escalates to next level when necessaryand appropriate. Communicates clearly and articulately in all situations.Listen to others objectively and actively, sharing ideas in a clear and precise manner and participating effectively in discussionsand meetings. Possesses knowledge of customer impact and company procedures.Maintains the customer privacy and confidentiality standards as set by Guardian and applicable legal requirements.

Recruit and enroll school age youth participants into the program.Make Regular teaching visits to enrollees in school and community group settings.Teach basic principles of nutrition and food preparation skills.Keep required program records as requested on time and evaluating data.Market EFENP within my assigned area.Collaborate with Pitt County Cooperative Extension staff and agencies.

Servicing the transactional needs of all Wells Fargo Dealer Services direct and indirect auto loan customers viainbound/outbound telephoneNavigate multiple computer systems, applications, and utilize search tools to find informationMicrosoft Office skillsAbility to navigate multiple computer systems, applications, and utilize search tools to find informationAbility to troubleshoot common computer problemsCustomer service and teamwork skills identify and resolve inquiries, draw sound conclusions, take effective actions.

Criminal Justice And Corrections

Master Of Business Administration - Mba, Business Administration And Management, General