Makeiah Rascoe Email & Phone Number

Laurel, MD, US

Washington D.C. Metro Area

• Monitor and analyze performance data and execute necessary adjustments to drive commercial success; thus far increasing staff productivity by 25%.
• Provide oversight support to ensure team members consistently execute and maintain established visual merchandising and in-store communication standards.
• Mentor and motivate team members to maximize their performance, promote teamwork and provide first class customer service by developing employee recognition programs and incentives.
• Act as a Brand Ambassador by consistently modeling and upholding the Goodwill core values.
• Utilize my extensive experience and knowledge of retail KPIs to make commercial decisions that helps exceed daily sales goals, increase store traffic, create repeat customers, and promote campaigns and contests to.
• Assist management with employee discipline sessions, attendance logs, and maintain up to date contact information.

Rockville, MD

• Provided program guidance, staff training, on-site counseling, behavior support, and intervention services to ensure the well-being of residents in compliance with internal policies and agency regulations.
• Documented resident progress and identified/communicated the need for professional services.
• Coordinated the planning and implementation of weekend activity schedules.
• Performed and documented routine house and surrounding property inspections.
• Executed emergency fire evacuation, and emergency procedures in case of an illness or accident
• Administered day-to-day office activities, from phone coverage to visitor relations.

Hyattsville, MD

• Planned, implemented, and followed-up on weekly sale programs.
• Executed communication, training and strategic plans through actively engaging with store associates and department managers.
• Conducted store tours to evaluate store conditions and implemented timely solutions.
• Interacted with vendors, prepared purchase orders, and tracked status of requisitions and orders.
• Implemented companywide initiatives encouraging team member follow through and participation.
• Provided oversite to 20+ employees per shift to ensure teamwork and company goals were achieved.

Laurel, MD

• Launched the Laurel store location, recruited and managed a new team of 20 employees; gradually increased store revenue from opening day by 20% in the first 5 months.
• Designed training and peer-mentoring programs for incoming store associates; reduced onboarding time for new hires by 50%.
• Liaised with community partners to determine additional resources for consumers and employees and to promote company incentive programs.
• Organized and advertised monthly networking events with 100+ consumers in the metropolitan area.
• Administered the HR function, from employee hiring, training, orientation, and coaching to scheduling, assignment delegation, and performance evaluation and discipline.
• Established pricing policies, authorized clearance sales, and processed returns.

Washington, DC

• Maximized efficiency of administrative processes by completing paperwork in a timely manner and ensuring proper filing of every document.
• Optimized site processes to ensure high team performance.
• Worked with team members to increase individual performance and set realistic improvement goals.
• Spearheaded a major pricing restructure by redirecting focus on consumer willingness to pay instead of product cost; implemented a three-tiered pricing model which increased sales by 30%.
• Promoted within 7 months to a store manager due to strong performance and organizational skills (one year ahead of schedule).
• Completed store operational requirements by scheduling and assigning employees and following up on work results.