Makeisha Carter Email & Phone Number

Irving, Texas, United States

SHERMCO INDUSTRIES, IRVING, TX• Managed and provisioned renewal and annual certificates of insurance for vendors.• Coordinated the review of contracts with Operations, Engineering, and EHS to ensure compliance andsecure signatures.• Completed all in-bound client and vendor questionnaires.• Processed all vendor pre-qualification packages and managed contractor licensure and certificates ofauthority for professional engineering.• Managed third-party portals and oversaw the subcontractor program for Legal and Risk.• Identified terms and completion of contract compliance and prepared formal demand notices for non-compliance.• Processed and uploaded fully executed master service agreements, subcontracts, purchase orders, andchange orders.

Oklahoma City, Oklahoma, United States

• Managed and provisioned renewal and annual certificates of insurance for vendors.• Demonstrated responsibility, solution-oriented thinking, and coach-ability in retail, customer service, sales,and promotional marketing.• Built strong rapport with clients using previous experience.• Showcased effective prioritization and multitasking skills.• Maintained a strong work ethic consistently.• Exhibited excellent verbal communication skills in a team-oriented setting.• Oversaw a daily volume of over one hundred calls in a previous role.• Diagnosed and resolved issues through effective troubleshooting, following a defined escalation path fortimely resolutions.• Demonstrated a clear understanding of financial decisions, including revenue protection, accountadjustments, addressing complaints, handling billing inquiries, and managing business transactions for newcustomer accounts.• Achieved one-call resolution for customer concerns and proactively provided alternate solutions to retainbusiness.

Oklahoma City, Oklahoma, United States

Probate Trust Management Department Management:• Efficiently organized and maintained comprehensive records of all probate trusts, ensuring accurate andtimely documentation of all trust-related activities.• Streamlined the department's filing system, implementing a user-friendly approach to easily locate andretrieve pertinent trust documents.• Effectively managed the logging and filing processes, guaranteeing the integrity and preservation of alltrust-related information.Donor Relations Management:• Meticulously maintained and updated donor databases, ensuring the accuracy and completeness of donorinformation.• Diligently documented and recorded all donations, ensuring transparency and traceability of all financialcontributions.• Proactively engaged with donors, providing exceptional customer service and fostering strong relationships.Bookkeeping and Administrative Support:• Provided comprehensive bookkeeping services, maintaining accurate records of financial transactions andpreparing financial reports.• Offered administrative support to the legal team, handling tasks such as scheduling appointments,preparing meeting agendas, and drafting correspondence.• Demonstrated exceptional organizational skills, managing multiple projects simultaneously whilemaintaining attention to detail.

Oklahoma City, Oklahoma Area

Conducted thorough pre-employment screening of all potential hires, verifying educational qualifications,employment history, and references.• Processed new hire paperwork and maintained accurate electronic and physical filing systems for employeerecords, ensuring compliance with company policies and regulatory requirements.• Effectively prioritized tasks and managed multiple projects simultaneously to meet deadlines anddepartmental goals.• Proactively identified and assessed potential issues or challenges within the department or related toemployee relations, recommending solutions and courses of action.• Accurately entered data into expense and statistical reports, ensuring the integrity and reliability of theinformation.• Gathered and compiled data from various sources to generate informative reports for management anddepartmental use.• Coordinated with team members to ensure timely completion of tasks and adherence to schedulingcommitments.• Provided general administrative support to the Human Resources department, including handlingtelephone inquiries, scheduling meetings, and preparing correspondence.

Dallas/Fort Worth Area

Primary task was to assess each problem, seek out deficiencies, sort and decipher information for both residential and commercial accounts. Managed energy usage reports, commercial bill analysis, and transaction management. Interaction with Direct Sales MarkeTrak. Proficient in Inadvertent switch issues, knowledgeable in the use of Ercot, TML (Texas Market Link)