Lori Main Email & Phone Number

Remote

Greater Seattle Area

In addition to managing the Kitsap Conference Center, assist Columbia Hospitality's Business Development team with hotel, restaurant, unique venue operators with their current and or new property. From Proforma to Operations, guiding the project from concept to execution/opening.

Kitsap County

General Manager of Kitsap Conference Center at Bremerton Harborside. Exquisite waterfront location offering over 17,000 square feet of conference and social event space. From corporate events to spectacular social gatherings, Kitsap Conference Center is the premiere event locale in the Kitsap Peninsula. Oversee all operations of facility and work with the City of Bremerton, Mayor and senior staff to capitalize on tourism and business opportunities within the area.

Greater Seattle Area

buuteeq was acquired by The Priceline Group and is now known as BookingSuite. My role was transitioned to Training Manager after the purchase.Charter: Create, develop, and oversee the training curriculum for Partner Success & Sales Teams in North America, Latin America, EMEA and APAC, and collaborate with the Booking.com training team in Amsterdam to merge work-styles and training curriculum to a scalable model to meet the upcoming growth projections.• Developed competency… Show more buuteeq was acquired by The Priceline Group and is now known as BookingSuite. My role was transitioned to Training Manager after the purchase.Charter: Create, develop, and oversee the training curriculum for Partner Success & Sales Teams in North America, Latin America, EMEA and APAC, and collaborate with the Booking.com training team in Amsterdam to merge work-styles and training curriculum to a scalable model to meet the upcoming growth projections.• Developed competency review process to be utilized in hiring, reviewing and performance measurement.• Created onboarding/training coursework for sales team in both NOAM and LATAM regions; ensuring solid understanding of processes and value of solutions. • Developed a new employee onboarding strategy for Partner Success; productivity shifted to 4 weeks vs. 4 months. • Mentored new hires in sales techniques and account management processes - creating training recommendations or courses if/when needed. • Integrated worldwide systematic processes for each functional area to facilitate new onboarding of added regions which resulted in immediate productivity in transferred team member, and consistency of employee functions across global teams.• Evolved scrappy startup company into somewhat more grown up collaborate team (while retaining some of the scrappy culture). • Created and Facilitated various Revenue Management Training for Sales & Support Teams.See the newest BookingSuite acquisition of Paris-based PriceMatch (below) - integrating learning and training of their processes to our teams and vice-versa. Show less

Greater Seattle Area

buuteeq® (acquired, now known as BookingSuite) was a fast growing software-as-a-service (SaaS) focused on changing the meaning of web marketing for the hospitality industry. The cloud-based Digital Marketing System (DMS) was the first of its kind encompassing content management, website design, mobile/tablet and social digital marketing, online reservations and integrated business intelligence and drove increased hotelier occupancy, reduced cost and traffic conversion… Show more buuteeq® (acquired, now known as BookingSuite) was a fast growing software-as-a-service (SaaS) focused on changing the meaning of web marketing for the hospitality industry. The cloud-based Digital Marketing System (DMS) was the first of its kind encompassing content management, website design, mobile/tablet and social digital marketing, online reservations and integrated business intelligence and drove increased hotelier occupancy, reduced cost and traffic conversion. Easy-to-use web application that improved a hotel’s online marketing on the web, on mobile devices, and on Facebook. The cloud based technology kept marketing channels up-to-date and empowered the user to publish to all of them at once.• Hired to create Customer Success Department for start-up SaaS company. • Managed the integration of Sales of sites to the Customer Success team. • Grew and managed my team from 3 employees to 12 with only 115 partners on the platform to 1500 in just one year.• Served as Key Account Manager for enterprise account (ARR of $500k).• Worked with enterprise sales manager to pitch large, key accounts. • Developed scalable processes for on-boarding new clients and support for current clients including Job Descriptions, Workflow Management, Helpdesk, Learning Community creation.• Established deliverables around SLAs for each functional area. Show less

North Pacific Management is a Hotel Management Company with 17 properties it managed either directly via ownership or via a partnership agreement.• Directed and managed 3 hotel marketing & sales teams and assisted the North Pacific Management team with the remaining 14; budget >$9M in revenue, $500K in operations expense.• Primarily focused on the Sales & Marketing; added expertise to the operations of the properties within our portfolio. • Lead the Marketing &… Show more North Pacific Management is a Hotel Management Company with 17 properties it managed either directly via ownership or via a partnership agreement.• Directed and managed 3 hotel marketing & sales teams and assisted the North Pacific Management team with the remaining 14; budget >$9M in revenue, $500K in operations expense.• Primarily focused on the Sales & Marketing; added expertise to the operations of the properties within our portfolio. • Lead the Marketing & Business Plan development for each property, selected both online and offline marketing presence and defined business goals and OKR's for each team member. Exceeded ROI marketing forecast by 7%.• Met with hotel owners/representatives to review business plans and guide them to optimize the sales/marketing objectives of their properties. Show less

A consultant to private hotel owners and developers, providing a range of services in the following areas: Operations, sales, marketing, footprint optimization, franchise audit, E-commerce/website presence, CRES/GDS network and human resource compliance.Notable projects include: • Building and design for a hotel company • Marketing plan for independent 360 Hotel Group (subsequently hired as FTE)• Product consultant to Grapevine Hospitality

Greater Seattle Area

Served as lead in development of new hotel build-outs; including site determination; brand selection; market & sales strategy; FF&E purchase and implementation of installation; hiring of staff; organization chart and overall delivery assurance. Managed budgets of $4MMAchievements: • Attained Marriot Franchise designation • Increased YoY growth from 2% to 12% • Hired core teams to continue leadership of Independent Hotel operation.

Created each aspect associated with starting up the hotel for this mixed-use development with 261 condominiums and 160 guest rooms; hired/trained staff of 150, managed budget of > $10M • Created marketing and advertising strategies; served as the “face and voice” of Pan Pacific Seattle, directed creative public relations campaign to ensure a successful opening. • Directed all departments in day-to day operations across the enterprise• Purchased and selected operation… Show more Created each aspect associated with starting up the hotel for this mixed-use development with 261 condominiums and 160 guest rooms; hired/trained staff of 150, managed budget of > $10M • Created marketing and advertising strategies; served as the “face and voice” of Pan Pacific Seattle, directed creative public relations campaign to ensure a successful opening. • Directed all departments in day-to day operations across the enterprise• Purchased and selected operation, service and equipment required to open and run the hotel, restaurant and condominium services. Show less

• Initially served as GM in specific locations, promoted to serve as Regional Manager overseeing WestCoast Region of 4 of the WestCoast Hotel properties.• Directed operations of hotel regions in all aspects of hotel management; sales, food & beverage, strategic business plans, partner communication, HR management. Revenue of 4 properties exceeded $25 million.