Makenna Todd Email & Phone Number

Des Moines, Ia, Us

Spearheaded smooth call handling processes, resulting in a 20% reduction in call duration and increasing patient satisfaction ratings. Streamlined appointment scheduling procedures that enhanced operational efficiency by 25% across 6 clinical sites.Reported complex clinical issues to appropriate supervisor/client partner, demonstrating a keen eye for detail and thorough documentation of call activity, outcomes, and additional notes in the client system. Collaborated with team lead and supervisor to support projects to celebrate colleagues achievements, through drafting team 2 different activities and celebrations to increase team engagement.Managed on average 8+ calls per hour, ensuring prompt scheduling of appointments for 6 specialty offices to meet company expectations and ensure patient services. Coordinated in training 10+ new teammates in learning company call process and customer service excellence through one on one call shadowing.

Communicated clinical activity to appropriate supervisors and client partners, facilitating prompt resolution and maintaining high standards of patient care.Recorded and inputted patient demographic and insurance information into the practice management system with accuracy and efficiency, ensuring seamless patient care and billing processes.Managed a high-volume of 75+ calls daily through a multi-line phone system; constructively scheduled appointments for 3-5 clinical sites following client-specific protocols, resulting in efficient operations and improved patient experience.

Streamlined candidate scheduling processes and facilitated virtual training sessions and interviews, enhancing the recruitment process efficiency by 30%.Investigated routine maintenance and troubleshooting of the company website, updating content as requested, resulting in a 15% increase in user engagement and conversion rates.Orchestrated seamless administrative support for assistant managers and managers, ensuring timely access to vital information and resources for strategic decision-making, leading to a 25% increase in operational efficiency.

Greensboro--Winston-Salem--High Point Area

Nurtured customer loyalty and trust, resulting in 10% increased sales revenue and customer satisfaction levels. Increased customer engagement and retention by providing valuable insights, product knowledge, and exceptional service to enhance the overall customer experience.Magnified product quality and built customer trust, surpassing sales goals with $7,800 in revenue within the first two weeks. Developed a personal customer network of 15+ relationships, delivering detailed product information and conducting live demos to drive customer engagement.

Greensboro, North Carolina, United States

Collaborated cross-functionally to support managers in workload management, implementing efficient processes that boosted team productivity by 20%.Developed targeted job advertisements on social platforms, leading to a 50% increase in applicant diversity and improved employer branding.Influenced new employee onboarding experience through pre-briefing calls, enhancing employee retention rates by 25% and reducing training costs by 15%.Orchestrated end-to-end recruitment process for positions by screening and assessing 200+ online applicants, resulting in a 40% increase in candidate quality and a 30% reduction in time-to-fill.

Sociology, Sociology

Activities and Societies: Phi Kappa Phi Honor Society, Alpa Kappa Delta Sociology Society, Gardening ClubReceived Magnum Cum Laude status

Associate Of Arts And Sciences - Aas

Associate Of Arts And Sciences - Aas, Sociology, 3.84