- Implemented a digital filing system by scanning all paper files. Made accessibility quicker and simpler, eliminated unnecessary paperwork, alphabetized all filing cabinets, created cremains tracking log and release form.- Makes removals when on call and during business hours. On call 5 days a week.- Makes arrangements with families, sets service times, and coordinates with all necessary collaborators.- Embalms variety of cases with care and attention to detail.-Cosmetize variety of cases with the least amount of makeup as possible to keep a natural appearance while still enhancing features.- Extensive restorative art on traumatic cases, emaciated, or others.- Dress and casket deceased.- Able to style, cut, and color the hair of men and women.- Paint nails as well as able to do acrylic/ gel overlay if necessary.- Design folders and scrolls for services.- Find resources for grief support, cleaning services, or any other services a family may be needing as a result of their loss.- Clean and restock funeral home rooms, chapel, bathrooms, prep room, and storage.- Clean service vehicles, refill with gas,and detail interior.

Currently working as a student assistant while finishing college for mortuary science degree and license.- On-call several nights a month to be called out on removals. Routinely leave the house within 15 minutes of getting a death call and drive to the funeral home to get the removal van, head to location of the deceased to do a respectful and proper and professional removal, and return to the funeral home.- Assist during the days on call with running services, playing music, handing out folders, answering family questions, and directing folks to the chapel.- Lead in cars to the cemetery for graveside burials- Assist in embalming cases.- Assist with cosmetics, hair, and dressing.- Assist with cremations.- Clean the funeral home and the crematory regularly.

Started job as a receptionist, soon after assisted with administrative tasks. Completed college requirements and began the first half of my Funeral Director Apprenticeship-Answered phones and sent calls to the necessary employees while filtering phone calls as needed.-Created marketing material for the funeral home, including editing the new website, Facebook posts, flyers to be posted in the newspaper, and designing any advertisements or promotions needed by the sales manager as well as writing monthly newsletters for the funeral home.-Assisted with respectful preparation of remains of deceased, including dressing, embalming, cosmetizing, lifting deceased, or operation of crematory, as permitted by law and in keeping with company regulations.-Independently met with families and set services, arrangements, and final dispositions. Set plans for clergy, ordered florists, caskets, and other cash advance items for delivery.-Went on removals for the funeral home, going to hospitals, morgues, or family homes to pick up and care for the deceased, and safely returned to the funeral home for preparation.-Drove Funeral Home vehicles for services.-Worked services and visitations, assisted families with directions, set up decorations, flowers, photos, and other necessary tasks.-Set up the meeting rooms for sales at the start of the day, made sure each arrangement room was fully stocked at the start of the day, prepared schedules for the rooms, and assigned each counselor to a room with their appointments made daily.-Operated fax machine, computer, multi-line phone system, debit card machine, and stereo/video system.-Gave directions to graves by making maps, and explained our app to visitors searching for loved ones.-Created and facilitated a grief support group that met monthly as well as hosted individual sessions with families that needed more guidance. (Certified Grief Counselor)

During temp contract I was given many additional assignments to assist the company in relation to designing, marketing, sales, customer service, receptionist duties, accounting, and travel arrangements. -Received schedule from Ops Supervisor and booked flights and car rentals in accordance with the employee’s schedules, quality checking to be sure there were no overlaps, double bookings, or mistakes. -Kept record of all employees flight points to assure companion passes could be achieved.-Created spreadsheets to organize all information in the following positions: The Logistics Coordinator, The Sales Department, Finance and Accounting, Supply Closet, Marketing and outreach, HR Department. -Created a spreadsheet for list of all schools in NE with the phone number and Principal names, created spreadsheets with all the cities and villages in both Nebraska and Iowa with all the Mayor names/ contacts, and all the city council member names/ contacts.-Designed several Logos for the company to consider for its up and coming company.-Created Marketing material for the company, including: COVID-19 Procedures and Precautions, updated Work Scopes (a list of the kind of work they do along with the definition of each kind of job), why the company is unique, what the company does best, how many jobs were completed last year, etc.-Worked under the lead salesman and client relations employee to assist in the busier times. Communicated with clients daily, quoted clients for work to be done, requested site access information, input everything into a database where I quoted, approved, and cancelled sites. Managed admin emails and forwarded messages when necessary. -Went through company credit card records of employees to check purchases and verify they are in accordance with the company’s rules and regulations for spending and reported to the head of finances when a charge needed verification.-Tracked Employee time-card turn ins.

Sole specialist responsible for outreach and management of victims and survivors in 12 counties, located in Council Bluffs. Advocated for family members of victims of homicide as well as survivors of sexual assault and other violent crimes. Help clients navigate the criminal justice system and maintain confidentiality while empowering clients and making their journey as smooth as possible. Responsible for assisting in funeral advocacy, assistance with immediate questions and concerns, liaison with law enforcement, liaison with prosecution, assistance filling out financial compensation forms for crime related expenses, victim rights, victim notification and safety planning, personal advocacy and accompaniment, criminal justice process information, transportation, special accommodations, court accompaniment, guidance with media and attention, victim impact statement assistance, post-conviction support, advocacy with parole hearings, referrals & resources, emotional support, housing advocacy.Responsible for creating and managing my own schedule every week. Plan out how much time will be spent on outreach, clients, and office work. Split scheduling as 50% time on client work, 30% time on outreach, 20% time on office work.Developed working relationship with Sheriff’s offices, police departments, county attorney offices, churches, medical centers, counseling services, county coalitions, funeral homes, and other agencies to make our presence and services known and to get referrals from these agencies in the following counties: Harrison, Shelby, Audubon, Pottawattamie, Cass, Adair, Mills, Montgomery, Adams, Freemont, Page, and Taylor.

Provided investigative support to Deputy US Marshals, senior analysts, and supervisors in the daily activities of the metro fugitive task force and judicial operations division. Understudied with the fugitive task force analysts and deputies to learn and apply criminal information management, apprehension techniques, and judicial procedures. Utilized investigative techniques such as criminal history analysis, link analysis, social media analysis, geographic analysis, and web analysis to develop case files.-Learned and applied effective usage of criminal justice information databases such as USMS JDIS/JUST, NCIC, NLETS, NCJIS, LEEP, RISS-MOCIC, EPIC, FBI N-DEx, HSIN, TECS, NCIS Fed Linx, CLEAR, ACCURINT, etc.-Entered and uploaded, while under guidance, comprehensive criminal information of Class I and II warrants into the Justice Detainee Information System and National Crime Information Center (NCIC), ensuring officer safety and valid apprehensions.-Used multiple information systems and databases including Word, Excel, Powerpoint, and Access to manage detainee and prisoner management case files.-Logged detainers for USMS arrest warrants with local and state authorities, made them active in NCJIS.-Contributed to the operational safety of fugitive task force officers and other law enforcement agencies by utilizing deconfliction systems such as RISS-SAFE.

Supported daily operations and conducted procedural autopsies, while under instruction, in compliance of Douglas County Morgue rules and procedures. Provided administrative support- entered memos, forms and miscellaneous documents Maintained a sanitary, safe, and healthy professional work environment. -Prepared autopsy room for the work day. Made sure the medical table was clean, medical instruments were clean, that there were clean towels, the camera was fully charged and a new memory disk was inserted, and that the specimen cups, vials, and labels were ready for use.-Prepared bodies for autopsies. Took medical photographs to document the state of the body when received, medical photographs before the autopsy began, including detailed photographs of any evidence that will be referred back to by the doctor at a later date.-Cleaned bodies and wounds for clearer photos and understanding of evidence. Occasionally assisted officers with photos needed for evidence.-Conducted autopsies as an assistant to the Forensic Pathologist, including using and replacing medical tools such as scalpels, multiple different sizes of syringes for different collection of various samples, dowels for measuring wounds, rulers, and the bone saw.-Cleaned up after autopsies were complete. Disposed of used blades and needles in a safe biohazard container, cleaned off instruments, properly moved bodies back into storage and cleaned tables, floors, camera.-Stored and labeled specimens that were taken as evidence and restocked when needed.