Our MissionTo create and deliver innovative healthcare solutions that compassionately address the needs of men, women, and children facing homelessness.We are a registered 501(c)(3) nonprofit, federally qualified healthcare organization. We serve more than 8,000 people a year, connecting many to stable, long-term housing.Our model of care includes:Outpatient CareMedical Respite CareMobile Medical CareStreet MedicineIf you are facing homelessness and need more information about our services, please call (602) 776-0776

Collaborated with consultants travelling to different sites in the U.S. standardizing processes, creating training curriculums and providing EMR support. Managed and tracked the productivity of the account team to ensure billing and collection activities were timely and accurate. Strategic Development & Deployment• Boosted collections target by 18.5% by standardizing processes after acquiring Coram business. • Worked directly with internal partners at all levels providing metric reporting, analysis and strategic planning to meet monthly performance targets utilizing key performance indicators (KPI’s), SMART technique and Tableau Software.Solution Development• Identified root causes and resolved grievances due to daily processes, system issues, payer issues which led to increased accurate billing and collection rates. • Worked with local branches to assist in customer concern investigations, reports and solutions.Relationship Building• Created alignment with billing and collections, decreasing rejection rate and decreasing daily cash revenue time frame. • Established annual goals and objectives for the department based on the organization’s strategic goal. Held team building monthly and bi-weekly one on ones. • Accomplished staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing policies, procedures, and productivity standards.

Managed in office procedures and administration, front office staff, billing operations, ensured performance management, workflow planning, created employee schedules and ordered supplies. Responsible for selection and hiring of qualified staff, ensuring an effective onboarding, and providing comprehensive training and regular feedback.Strategic Development & Deployment• Revamped billing processes to increase monthly revenue from $56K to $125K.• Prepared weekly and monthly financial reports for aged accounts, denials and appeals to increase monthly revenue.• Analyzed trends impacting charges, coding, collection, accounts receivable, and took appropriate action to realign staff and revise policies and procedures.Solution Department• Initially identified errors in accounts receivables consisting of coding and incorrect ledger charges.Relationship Building• Built relationships with clients including law firms’ national payers, patients to maintain client satisfaction.• Supervised billing office personnel, which included work allocation, training, and problem resolution; evaluate performance and make recommendations for personnel actions; motivate employees to achieve peak productivity and performance.

Performed daily administrative operations in a patient center setting collecting co-pays, deductibles, self-pay requisitions and delinquent accounts. Trained and updated new and current employees on daily functions and policy updates.• Ranked forth patient center out of 70 sites contributing to $2.5 million in collections for 2014.• Was point of contact for seven other laboratories for escalations, resolutions and corrections.• Researched denials, obtained needed documents, sent electronic claims, adjusted via contractual agreements and processed reimbursements if needed.• Communicated with physicians and staff to effectively meet client and patient needs.

Maintained front office operations for alignment with company objectives to streamline the flow and enhance service. Oversaw timely and efficient execution of patient accounts in hospice billed monthly.• Conducted monthly telephone contact with patients to follow-up on provided services and address changes.• Billed claims to Medicare, Medicaid, Advantage plans and private pay statements.• Verified account deposits, payment positing, insurance denials and recoupment request.• Resolved outstanding patient balances by working closely with the client.• Worked only accounts receivables reports, denials and bad debt recovery to reduce outstanding debt and claims to increase revenue.

• Obtained authorizations from insurance companies, worked A/R reports to reduce suspended billing que.• Communicated with medical doctor offices to obtain necessary documents to bill claims, correct rejected claims and post payments.• Respond to telephone, fax, EDI inquiries, referral sources, and homecare patients.• Evaluated all CMN’s, prescriptions and authorizations to ensure appropriate information has been obtained while in compliance with applicable standards and regulations.