Personal license holder and designated premises supervisor for the venueDelivering all allocated managerial duties as directed by the general manager Maintaining the various social media accounts for the site and monitoring reviews/customer feedback.Responsible for the coordination of front of house team duties on a daily basis, with specific attention given to opening and closing procedures (site key holder).The delivery of multiple back office tasks including stock management/replenishment, processing deliveries and invoices, sales reports and budgeting.Staff Management, rotas and payrollSite/Venue liaison for local council and licensing authorities I would describe Bar-A-Bar as a diverse, multi genre nightclub/bar which also operates as a pop-up restaurent.My remit includes the delivery of our in-house weekly and monthly event, as well as coordinating both private and external venue bookings.

Responsible for the coordination of front of house team duties on a daily basis, with specific attention given to opening and closing procedures.Ensuring that all aspects of the shop floor/site is being maintained to the highest standards at all times in accordance with the relevant SOP. Maintaining and updating all on site visual marketing material.Delivery of all required training to all front of house team members, so that a 5 star delivery of service is consistently maintained. All site daily/weekly logs and floor checks done in a timely manner as required by the management team and recorded appropriately. First point of contact for the front of house team with regards to customer conflict /dispute resolution.Highlighting and reporting any H&S/risk management issues to the senior management team, while addressing matters independently as required.The increasingly popular Arcade Food Hall London, is located just off Tottenham Court Road, in London’s Centre Point. The main food hall showcases multiple unique brands/kitchens spread across 9 different street food style service stations, alongside an exceptional beverage and cocktail bar. While the site was primarily utilised as a multi kitchen/department foodhall, a large part of our operation was also focused on specifically tailored, private hire and event bookings.The different front of house departments/roles included greeting and welcome hosts, internal and external security, food service delivery and proactive sales teams. A major part of my on site role was to be the bridge between my team and senior management for the majority of operational tasks. Organising my team rotas/timetable, holiday allocations, absence reporting, grievance and disciplinary issues. Code of conduct,/staff handbook adherence were also under my remit .

Ensure that all aspects of the day to running of the business are fulfilled to the highest standards. Delivering all allocated managerial duties as directed by the general manager.Maintaining the various social media accounts for the site and monitoring reviews/customer feedback.Leading, supporting and developing the on site team.The delivery of multiple back office tasks including stock. management/replenishment, processing deliveries and invoices, sales reports and budgeting (site key holder).Coordinating all received booking from multiple external online booking systems.On site private hire primary point of contact.Site/Venue liaison for local council and licensing authorities. The Famous Cock Tavern is located next door to Highbury & Islington station on Highbury Corner. As a result there would often be a varied mix of your traditional regular customers as well as passing trade from those making their way to and from the station. This made everyday very different from the next so paying attention and maintaining awareness was important at all times.This particular site holds a match day trading license for all Arsenal home games which would bring in crowds of up to 60,000 locally on matchdays and required an increase in operational capacity at times.My ability to adapt to ever changing needs and use of effective communication skills was valued very much by my team on days of this nature.

Front of house services, client and guest liaison Key/sole point of contact between internal and external operations Creating reports Ensuring a 5* service is delivered and maintained at all times This role also offered many opportunities to provide support in areas outside of my standard remit. These included evening functions, volunteering days and involvement in projects in different departments. This resulted in increased interaction and better integration with a large number of teams/stakeholders.

Standard Chartered Bank is a leading international banking group who provide a wide-range of products and services for personal and business customers across 71 countries.At this site there are multiple reception areas, each with their own specific requirements and procedures. This made me have to understand the different needs of the areas and make sure that these were delivered to the required standard.This role also offered many opportunities to provide support in areas outside of my standard remit. These included evening functions, volunteering days and involvement in projects in different departments. As a result as was able to better integrate with a large number of teams and apply my skills and knowledge across more of the business.

Tottenham Hotspur is a premier league football club based in North London with an international reputation.As the Front of House Supervisor I was responsible for the delivery of all front of house services and staff at the site. This would include all meeting rooms and bookings, all incoming and outgoing postal requirements, co-ordination of activities between the different club locations and managing the members of the reception teams. While looking after the reception team I had the chance to utilise my staff management skills in terms of staff rotas, holiday management, payroll and staff development.As the most senior member of my team based at this site this role allowed me to showcase my ability to take responsibility. I was happy to be held accountable for the performance of my department and made improvements by constantly monitoring the training and development needs of my team as well as myself.

Clyde & Co is an international law firm with a client list that includes some of the largest companies in the world which means that front of house services of the highest standard are expected at all times.As part of the client services team I have covered both the reception and reservation services and feel that I was able to excel in both areas. I have been responsible for the delivery of all aspects of this role which includes client greeting and wellbeing, booking systems, telephony and service improvement. To achieve this I used my high energy, enthusiasm and attention to detail to see and do what may have otherwise been overlooked.I would often be called upon by senior management when required to provide services above and beyond the usual business requirements and take on responsibilities outside of my normal remit.This role has allowed me to build on my client interaction skills and use my strong communication skills to become an esteemed member of my team, and also remind me how much I enjoy taking on responsibility and exceeding expectations.

Assisting the store manager in all aspects of the running of the store. This included budgeting, staff rota's, setting and hitting store targets, dealing with both retail and trade customers.