Makiba Sanchez Email & Phone Number

United States

San Antonio, Texas

San Antonio, Texas Area

San Antonio, Texas Area

•Market Chase credit cards and provide each customer with pertinent information in an effort to influence their card usage.•Manage customer relationships by troubleshooting problems and addressing concerns for credit card accounts; provide proactive solutions.•Implement marketing strategies and provide feedback to management in order to consistently produce more efficient interactions with our customers. •Assist the site communications team with event planning, writing/proof reading announcements and coordinating with other departments to insure delivery of all pertinent site information. •Increase personal product knowledge daily to insure maximum proficiency in customer interactions.

Processed utility bills received from various utility vendors and updated databases accordingly.Created and maintained records required by law for reimbursement to the government; processed all reimbursable work pertaining to utilities.Managed 26 customer accounts; responded promptly to all customer inquiries and established good working relationships with each customer and provided all necessary billing information to facilitate reimbursement.Completed tasks in support of resource management and contract facilitation relative to utilities.Analyzed trends in utilities usage and costs and conducted research on all inconsistencies to insure efficiency and correct billing.

Conducted marketing research to be able to efficiently penetrate the House of Tutors (HofT) target market and to gain competitive advantage; Orchestrated and attend meetings with various educational institutions in an effort to build up clientele and create service contracts between HofT and the given institutions.Initiated recruiting calls to potential House of Tutors clients to provide them with sufficient knowledge of the services that House of Tutors has to offer.Managed, instructed and trained marketing interns; insured that each intern fully comprehended and obtained hands on experience of marketing concepts. Created marketing materials such as brochures and online advertisements and communicated with local media outlets to market House of Tutors. Developed creative and effective avenues of marketing that stayed within the limits of the House of Tutors budget requirements.Scheduled and attended career fairs and expos in order to market House of Tutors and to recruit new talent; screened resumes as well as interviewed and hired new employees.

Researched communication and marketing techniques in order to develop an efficient marketing plan for the Alhambra Chamber of Commerce (ACC).Generated ideas on how to build awareness of the ACC through various media, communication tools, new technologies and event coordination. Compose recruiting calls to executives in diverse industries to generate new contracts and ACC partnerships.

Bachelor Of Science - Bs, Corporate Communications

Activities and Societies: .

Master Of Business Administration - Mba, Organizational Leadership

Master Of Business Administration - Mba, Organizational Leadership