The Security Domain Architect's role encompasses designing and implementing robust security architectures that safeguard organisational assets against potential threats. Specialising in identifying security requirements, conducting risk assessments, and developing comprehensive security solutions aligned with business objectives. By leveraging expertise in endpoint security, network security, encryption protocols, and identity and access management, the confidentiality, integrity, and availability of critical data and systems is ensured. Collaborating closely with stakeholders to provide strategic guidance, oversee security policies and procedures, and stay abreast of emerging threats and technologies to continuously enhance the security posture.Responsibilities:- Architect robust Security Solutions that adhere to current security frameworks and standards- Create Security Architecture Designs (including Security Management Plans, HLD’s, Integration designs) - Risk assessment and mitigation- Champion for Tenable and Microsoft Security Products- Provide Security Risk and Governance - Provide Security input on RFI/RFT/RFP responses- Maintain Compliance to regulatory requirements (NIST, MCSB, ASD Essential 8 etc)- Working with Vendors to provide best of class solutionsAchievements:- Created Standard Cybersecurity Scoping Template- Tenable Sales Engineer – Tenable Security Product Suite- Fortinet FCF and FCA (working towards gaining further certifications)Projects:- National Identity System (Federal Government)- Cylance Upgrade- Azure Migration Project (Defence) – Sentinel- Establishment of University SOC/SIEM - Sentinel (with AARNET integration)- Symantec Endpoint to Sentinel Migration- Proofpoint SER (Secure Email Relay)

The Cyber Security Systems Architect’s responsibility is to have a demonstratable understanding of the underlying principles in security of compliance and identity management, threat management, vulnerability management and the identification and mitigation of risk. Responsibilities:- Architect Security Solutions- Security Architecture Designs- Champion for Tenable and Microsoft Security Products- Risk assessment and mitigation- Champion for Tenable and Microsoft Security Products- Provide Security Governance- Provide Security input for RFI/RFT/RFP responses- Compliance regulatory requirements with NIST, ASD Essential 8 frameworksAchievements:- Fujitsu MDR Security Offering based on M365 Defender Suite of products (Microsoft Defender for Endpoint, Identity, Office, Cloud, CloudApps) and SentinelProjects:- Fujitsu MDR Security Offering Project

The Systems Architect’s responsibility is to have a demonstratable understanding of business and commercial issues. To have technical oversight and understand current technologies. Able to identify concepts, and to use them to create and deliver designs, architectures, strategies, and specific solutions that meet defined business requirements. Manage and direct the work of others. Responsibilities:- Architect Solutions- Create, review and update Proposals, HLD documents, Scopes of Work (SoW), Resource/Project plans relating to SoW, Technical Designs- Liaise with internal and external teams (both technical and non-technical)- Liaise and present to clients at all levels of management- Technically Lead projects- Managing engineers to implement project solutions- Design and showcase POCs which demonstrate potential solutions- Technical oversight and governance- Design Service Offerings- Account Architect: working with clients on innovation initiativesAchievements:- Awarded STAR Achievement Award for work on recovery project of clients DR Exchange environment- Created and Implemented Application Mapping Tool for Windows 10 Modern Workplace ProjectProjects:- Global SOE Refresh Project- Windows 10 Modern Workplace Project- DR Recovery Project

The Principal EUC Engineers responsibility is to have complete understanding across all their client’s estates and infrastructure that relates to End User Computing. With this knowledge they can recommend solutions to their clients and guide the technicians to implement those solutions. The solutions can span both BAU and Project tasks.Responsibilities:- Architect SOE Solutions- Provide Technical Governance- Be across all EUC technologies end-to-end- Provide an Escalation Point for Technicians- Create and review HLD/LLD documents, Scope of Work (SoW), Resource/Project plans relating to SoW, Technical Designs and other Documentation as needed- Liaise with internal and external teams (both technical and non-technical)- Liaise and present to clients at all levels of management- Design and create SOE related solutions that address client requirements- Work with technicians to implement solutions- Design and showcase POCs which demonstrate potential solutions

The Department of Education has the largest computer network in the Southern Hemisphere. It consists of 3 Configuration Manager Hierarchies – one for Primary Schools, one for High Schools and one for Corporate Offices (including the Office of the NSW Education Minister). Currently there are in excess of 350,000 endpoints across these hierarchies. The ITD (Information Technology Directorate) provides all the computing services both hardware and software to all these devices.The main role of this position is to provide a SOE/OSD resource to the ComFleet project. The ComFleet project’s main deliverable is a new Windows 10 image to corporate users, using the current Semi-Annual release.Responsibilities:- Windows 10 SOE Solution for the ComFleet project- Managing Group Policy related to ComFleet - Research new technologies such as Co-Management and AutoPilot- Research and implement solutions to complex and complicated tasks - Troubleshoot SOE/OSD issues related to the ComFleet Windows 10 SOE Solution- Writing Solution and Technical Design documentation (low and high level)Achievements:- Delivering the Windows 10 SOE Solution for the ComFleet project using the current Semi-Annual Reslease- Automated BIOS update and UEFI conversion Solution- Windows 10 In-Place Upgrade Solution using the current Semi-Annual Release- Folder redirection to OneDrive- UEV

ISS Facility Services Australia is a Facility services company that provides services from cleaning right through to complete integrated solutions in HR, Finance and Safety to name a couple.As the Desktop Engineer it is my responsibility to attend to BAU Support calls as well as complete project work when required. The role also involves the following:- Complete ownership of the desktop (hardware, operating systems, applications, AD and GPO)- Complete ownership of the ISS SOE (deploying, maintaining and updating)- Packaging Applications when required- Complete ownership of the SCCM 2012 R2 environment (deploying apps, reporting, OSD)- Procuring hardware for users - Documenting desktop procedures and policies

Systemsense is an IT Solution Provider both in Australia and internationally. They provide end-to-end solutions where they engage the client with everything from project management, technical consulting and onsite system engineering services.As the Support Manager it was my responsibility to be across all support issues from ticket management and phone calls to ad hoc requests from clients. These request may also involve me taking an active technical role as well. I also was required to attend a number of client’s sites each week as per our support obligations. I was required to be the first point for all escalations and to mentor all technicians so that they were continually improving. Responsibilities: (Management)- Managing the Helpdesk in day-to-day tasks- Providing escalation point for all Helpdesk issues- Managed a Helpdesk of 5-6 people- Writing procedures and documentation- Providing Reports and Dashboards to clients showing weekly metrics- Point of contact for clients for support issues- Rostering of support shifts (including after-hours support)Responsibilities: (Technical)- Administrating the SCCM infrastructure for clients. This included creating packages, updating and troubleshooting OS Deployments, patching clients, and troubleshooting SCCM issues. - Managing the Backup infrastructure for clients- Resolving Tickets that the Helpdesk needed to escalate- Providing additional phone support when requiredAchievements:- Introduced New Ticketing System- Cut the number of support tickets and calls

Systemsense is an IT Solution Provider both in Australia and internationally. They provide end-to-end solutions where they engage the client with everything from project management, technical consulting and onsite system engineering services.Six week contract work at a client site base in the Sydney CBD work to update the SCCM OS Deployment of their Desktop SOE.Responsibilities:- Updating Application Packages and scripts- Updating OSD Task Sequences - Building and testing the SOE with the IT staff and End Users- Providing Technical support when neededAchievements:- Updated the Desktop SOE SCCM Deployment

Dimension Data is an IT Solution Provider both in Australia and internationally. They provide end-to-end solutions where they engage the client with everything from project management, technical consulting and onsite system engineering servicesResponsibilities:- Providing onsite technical expertise- Writing procedures and documentation- Working on multiple projects at multiple client sitesAchievements:- Working at multiple projects on multiple client sitesHardware/Software:Windows XP, Windows 7, Windows 2008 R2, SCCM 2007, Office 2007, Office 2010, Office 365, Citrix XenApp 6.0, vCenter 5.0, SharePoint 2010, Exchange 2010

Campbell Arnott's is a major food company both in Australia and Internationally. They provide biscuits and Soups along with many other foods to Australia and world. Responsibilities:- Providing BAU support (including VIP support)- Leading the Desktop team- Reporting on performance of the Desktop team in weekly management meetings- Writing standards, procedures and documentationAchievements:- Taking control of Desktop Team and consolidating support tickets back to manageable levels- Windows 7 Rollout: developing process, procedures, training documentation and conducting training sessions to deploy Windows 7 across Australia and the Asia/Pacific RegionHardware/Software:Windows XP, Windows 7, SCCM, Office 2007, Office 365 (2010), McAfee EPO, Blackberry, DELL Laptops and Desktops, Lenovo Laptops, Lexmark Printers, Lotus Notes

Speaking to Fitness First Members about Personal Training by making them aware of the importance of keeping fit and healthy through good exercise and nutrition program.Responsibilities:- Tracking clients and business goals- Reporting on clients and business achievements- Managing client needs through the creation of fitness programs and eating plans- Providing motivation and direction to clients in exercise selection and nutritional requirementsAchievements:- Ran own Business (started in 2006)- Successfully achieved weight loss and fitness goals of clients by educating them in a healthy lifestyle- Developed client tracking systems using IT skills to run business more productivelyHardware/Software:Mac OSX, Windows XP, Windows 7, Office 2008, Office 2007, FileMaker, Exercise Expert, Toshiba Laptop, Canon Printer

NRG Fitness & Lifestyle is my own Personal Training Business. Responsibilities:- Tracking clients and business goals- Reporting on clients and business achievements- Managing client needs through the creation of fitness programs and eating plans- Providing motivation and direction to clients in exercise selection and nutritional requirementsAchievements:- Ran own Business (started in 2006)- Successfully achieved weight loss and fitness goals of clients by educating them in a healthy lifestyle- Developed client tracking systems using IT skills to run business more productivelyHardware/Software:Mac OSX, Windows XP, Windows 7, Office 2008, Office 2007, FileMaker, Exercise Expert, Toshiba Laptop, Canon Printer

Holcim is a major International construction company that recently purchased a number of concrete companies in Australia.Responsibilities:- Conducting site audits in preparation of the migration of that site- Migrating a number of sites per night- Writing procedures and documentation- Migrating sites, users, computers (including servers) and network devices from Windows 2003 domain to Windows 2008 domain- Providing Project related BAU support of sites that have been migratedAchievements:- Part of a team that successfully migrated all sites across Australia well within schedule- Scripted printer migration to migrate user (via login scripts), local print servers and domain print servers- Providing admin scripts to aid in the site audits and to manage, archive and disable terminated usersHardware/Software:Windows XP, Windows 7, SCCM, Office 2010, DELL Laptops, Lenovo Laptops, Cisco Switches, Cisco Routers, Windows Server 2008, VBScript

AMP is a national Investment and Insurance company.Responsibilities:- Gathered information and requirements on applications - Keeping the Master Application Database up-to-date- Writing Technical and User Documentation- Conducting QA and UAT testing on packages- Provide BAU support for all project related issuesAchievements:- Managed Test Lab that provided for the creation of packaging instructions and UAT of packaged applications- Successfully migrated users to Windows XPHardware/Software:Windows 95, Windows XP, Office 2003, DELL Laptops and Desktops, Lenovo Laptops, Lexmark Printers, Lotus Notes, GHOST

Holistic Exercise Coach:- Raise awareness of The Sanctuary by talking to people about the benefits of a healthy well being and lifestyle.- Bring in and assess new members- Design and instruct training sessions for clients to meet their desired goals and aims- Provide advise on exercise technique, nutrition and lifestyle choices- Maintain client records/database (ClientConnect)- Business Reporting- Provide documentation to clients of points of interest relating to health, fitness, nutrition and lifestyleIT Analyst :- Designed and Implemented Windows Server 2003 IT Infrastructure- Provide IT support for Windows Server 2003/Windows XP SP2 network. - Provide direction and guidance on IT decisions- Test and Implement new hardware and software for the smooth running of the business

Speaking to Members about Personal Training by making them aware of the importance of keeping fit and healthy through good exercise and nutrition program.

- Deployment of Windows XP SOE for the Commonwealth Bank of Australia using GHOST.- Post deployment support of users that have been migrated- Liaise with support personnel for troubleshooting of network related issues- Escalate issues through correct channels so that appropriate actions can be taken- Completed additional tasks where required (i.e. auditing, inventory etc)Position was contracted by Paxus Recruiting

EDS Australia is an IT outsourcing company that works with other companies to provide their IT needsResponsibilities:- Worked together with the clients PM and EDS PM to deliver a successful migration- Ensured that all deliverables were met within SLA- Escalation point for all issues- Ran technical briefings for each migrationAchievements:- Successfully migrated the Commonwealth Bank to Windows XP nationally while managing all aspects remotely and on site- Managed teams of up to 30 technicians - Developed an in house Issues Log using Excel and VBA which was adopted for all future migrationsHardware/Software:Windows 95, Windows XP, Windows NT Workstation, Windows NT Server, Windows 2000 Server, GHOST, Office 2003, Lotus Notes, VBA, DELL Laptops and Desktops, Microsoft Project, Microsoft Visio, VMware

- Deployment of Windows XP SOE for the Commonwealth Bank of Australia using GHOST.- Post deployment support of users that have been migrated- Liaise with support personnel for troubleshooting of network related issues- Escalate issues through correct channels so that appropriate actions can be taken- Completed additional tasks where required (i.e. auditing, inventory etc)Position was contracted by Paxus Recruiting

- Developed, deployed and managed a global monitoring system that spanned three geographical locations (US, UK, and Singapore) that hosted over 200 servers collectively.- Managed the Unicenter Network and Systems Management 3.x software- Completed upgrade projects Systems Management and Service Desk applications- Tested and implemented updates and patches for all Unicenter software- Technical Administrator and Support for the global helpdesk system- Completed the incident alerting system – Integrating Systems Management and Service Desk applications- Global Technical support for the incident alerting system- Completed daily health checks on monitoring system- Implemented real-time server monitoring information- Developed Excel asset gathering application to determine the correct monitoring levels for servers thus allowing the syncing of information across all applications- Provide and implement new functionality for different server technologies- Provided training on Unicenter NSM and Unicenter Servicedesk- Document issues, solutions, run books (installation and configuration manuals), training, and procedures.- Provided performance reports - Publish information to the Portal for management- Liaise with other groups and departments in OGCIO and Member Firms- Liaise with management at all levels, taking part in bi-weekly management meetings when required- Look after day-to-day management of support tickets. This involves the allocation of tickets to technicians and the follow up to make sure they are updated and closed within SLA.- Use of Microsoft Project to develop project plans for projects I was asked to run.

- 2nd Line phone support for KPMG Member Firms- Maintained Exchange environment by way of resolving tickets that were raised from KPMG Member Firms- Maintained Servers by keeping their Operating Systems functional and resolving issues that have been raised via tickets- Maintained Computer Associates Unicenter TNG monitoring solution for global servers - Testing upgrades and updates whether in the form of a patch or new software in the Global Integration Lab- Liaise with other group and departments in OGCIO and Member Firms

- Developed and maintained the Australian SOE (Standard Operating Environment)- Integral part of the Technical team for the National roll-out project to deploy the SOE across Australia- Evaluation of new hardware, software and emerging technologies- Create software distribution packages for use with the SOE- Develop programs using VB Scripting, VB, WMI or HTML- Developed In-house Backup and Restore Application- Developed automated scripts to help SOE build process- Setup and Administer the Technical Architecture Integration Lab- Liaise with state based IT Customer Services Departments- Liaising with vendors (e.g. Compaq Computers)

- Escalated Technical Support- Setup/Installation of Macintosh and PC computers- In this position there has been opportunities to gain knowledge in Novell and Windows NT Networks both hands-on and through attending training courses as well as learning other application software- Built up business relations which has allowed for personalised support to extend to other offices and departments within the Firm- Lotus Notes Network Administrator for Sydney. In this role I have installed, configured, and supported users from all levels- Setting up, administering and maintaining a Norton Anti-Virus network.- Support and development of the Standard Operating Environment (SOE) until the firm took on national status. Even with this occurring, maintenance was still performed on the SOE, now only in a local support capacity.

- Research and resolve technical escalations- Customer relations, speaking to difficult customers- Advise Level 1 technicians of solutions when Team Leader unavailable- Team Leader fill-in when required

- Continual learning of software packages, computer systems and their configurations- Configuring software and hardware- Troubleshoot PC problems over the telephone- Customer support training- Provide warranty support- Provided technical training and information for Hotline- Held Stock Control duties in Hotline. Created stock control Database in Microsoft Access