Oladele M. Email & Phone Number

Lagos State, Nigeria

Lagos State, Nigeria

Applied rigorous quality assurance processes to ensure the reliability and security of financial software products.Developed and executed comprehensive test plans, identifying and addressing bugs and ensuring compliance with industry standards.Collaborated with cross-functional teams, including developers and product managers, to address and resolve identified issues in a timely manner.

Abuja, Federal Capital Territory, Nigeria

Led the end-to-end development of the product, overseeing all phases from ideation to successful market launch.Collaborated with cross-functional teams, including engineering, design, marketing, and legal, to ensure alignment with business goals and regulatory requirements.Conducted market research and competitor analysis to identify key opportunities and drive product differentiation.Defined product requirements, created user stories, and managed the product backlog to prioritize features and enhancements.Implemented agile methodologies, ensuring efficient development cycles and timely product releases.

Nigeria

Effective Escalation Management:Successfully escalated unresolved issues to the appropriate internal teams, particularly software developers, ensuring a swift and accurate resolution process.Timely Customer Feedback:Provided prompt and accurate feedback to customers, maintaining a customer satisfaction rate of 95% through effective communication and issue resolution.Knowledge Database Management:Established and maintained a comprehensive knowledge base on products and services, resulting in a 20% reduction in issue resolution time.Client Training and Onboarding:Set up new customers on FlexiSAF's products and services, achieving a seamless onboarding experience and reducing onboarding time by 15%.Training and Documentation:Conducted in-house and end-user training sessions on FlexiSAF products and services, creating user guides and FAQs that contributed to a 25% increase in user self-sufficiency.

Nigeria

Orchestrated and managed the planning and execution of ID4Africa 2018, a prominent event in the identity and biometrics industry.Coordinated with stakeholders, including government representatives, industry experts, and technology providers, to ensure seamless execution of the event.Developed and maintained project timelines, budgets, and resource allocation, resulting in the successful completion of the project within set parameters.Oversaw logistical arrangements, including venue selection, accommodation, and transportation, contributing to a 95% satisfaction rate among attendees.Facilitated communication between different project teams, fostering collaboration and ensuring the alignment of project objectives with stakeholder expectations.Managed post-event evaluations, gathering feedback to identify areas for improvement and implementing enhancements for future events.

Bachelor'S Degree, Politics, Philosophy And Economics

Master Of Business Administration - Mba, Finance And Investments