 Planning and implementing various strategic initiatives by the organization like documentation management, reporting dashboards, change management, critical alarm monitoring etc. Leading Kaseya administration and management services Providing Kaseya consultancy services to multiple MSP’s and assist in managing, maintaining, & optimizing the system to build an ascendable delivery mechanism with recommended vendor best-practices and automation Assisting Kaseya partners, increasing the efficiency, reducing complexity, & effective monitoring PSA (ConnectWise) Management – Setup and administer Incident and Problem Management Initiated and successfully implemented the single pane of glass ticking solution collaborating different tools of multiple MSP’s. Currently, managing the PSA solution Management of client on-boarding and off-boarding Supervising NOC and Critical Alarm Services Identifying new opportunities and promoting different services Creating new/revising existing processes and implementing those though change management to ensure smooth delivery and minimum impact on production Promoting formal education for self and managed team to improve the quality of service and increasing individual technical competency Resource Management - optimally aligned resources on projects to meet desired requirements and results

 Managing and supporting more than 15 US Based MSP Clients supporting 25000+ endpoints across different services Single point of contact for all client communication, knowledge transfer, issues resolution and reporting Handling a team on 25, System engineers and service leads Core member of the management team Ensuring 100% SLA compliance on our services for agreed tasks/ deliverables Monitor the routine tasks/reports and jobs performed by team for accuracy and guide team for timely corrections To ensure projects are being delivered within allocated and budget time. The areas of Improvement are identified, and time lines are optimized Escalation Management Sharing periodic reports and status updates with the clients Guiding team to attain more knowledge and learn from proactive experience to improve delivery skills As a member of the automation team, help team in improving overall delivery mechanism Identify opportunities and contribute towards revenue generation for the organization and bring more value to the partners/clients Assisted in Implementing ISO standards and attaining certification, and conducting internal department audit being a certified internal compliance auditor Change and documentation Management

 Responsible for handling Post Sales Services, Pan India Accounts Efficiently leading a team of 50+ including system engineers, trainers & associate project managers and guiding them to ensure smooth operations at client end. Acting as a liaison b/w the client and the organization in order to achieve quick query resolution. Maintains the smooth functioning of services to meet up client expectations. Building Relationship with clients and implement strategies that increase sales and improve profitability. Coordinate and conducts training sessions geared toward effective usage of various e-learning solutions offered by us. Ensuring timely receipts of payments, proposing the upgrades for existing products and pitching for new products launched. Conducting one-on-one interaction with the client in order to serve in a better productive manner. Suggest, Initiate and coordinate development of action plans for customer delight. Generating leads & references from existing product users.

 Responsible for post sales services by providing customized solutions to clients. Conducts training sessions geared toward the introduction of new products and services, teaching the team members the best way to promote such products and delivering services. Efficiently leading a team and guiding them to work smoothly by providing the effective solutions. Creates and conducts proposal presentations to the client personally to discuss their requirement and serve according to their expectation. Single point of contact between the client and the technical team in order to deliver the best.  Building Relationship with clients and ensures the client adheres to all operation and performance procedures Contribute customer knowledge and expertise to company projects such as sales proposals and product up-gradation. Guiding the team to achievement of target effectively by providing the best suitable solutions. Prepares action plans by individuals as well as by team for effective search of service leads and prospects; initiating and coordinating development regarding action plans as desired by the customer.