Makram Osman Email & Phone Number

Dubai, United Arab Emirates

• Conducted a deep market study of EMEA, addressing demographics, economy, infrastructure & technology penetration• Set up a complete Sales & Expansion Strategy• Acquired & managed clients in UAE, Saudi Arabia and Lebanon. Signed partnership agreements with resellers.• Worked on optimizing new clients’ onboarding process (Products Database Building, CMS training), supporting them in establishing and optimizing their e-commerce channels.• Managed Floki financial statements

Beirut District, Lebanon

• Initiated negotiations with the first partners, starting with 14 supermarkets in the soft launch • Took all partners throughout the onboarding process, training 56 branch managers and merchandisers• Worked on designing the business processes of operations from scratch, e-commerce field operations• Recruited and trained a support team (customer care)• Managed all daily operations and collections, managing 3PL • Worked on optimizing the UX journey plan for different personas created• Selected at Arabnet Beirut: got a free booth to showcase our business to potential Investors• Got featured in multiple media channels: Annahar, Commerce du Levant, MTV (The Start), TeleLiban (StartUp 331) and others• Worked closely with marketing agencies to plan, manage and launch digital marketing campaigns• Reached +8,000 app downloads, with 230,000 USD of total sales value, and an average retention rate of 50%• Secured a Fund of 100,000 USD at a valuation of 1.1 million USD from Regional Accelerator Flat6Labs • Recruited and trained sales field representatives• Set up an expansion plan and executed it, signing more than 40 new partners, in a 2-months frame

Beirut District, Lebanon

•Managed sales accounts and was the focal point with the clients. •New Corporate Accounts acquired over a period of 2.5 years, by setting targets and achieving them.•Managed training of several employees leading for a later successful career at Moscanet.

Lebanon - Achrafieh

•Held full responsibility for prospecting, lead generation, and deal closing. Closed a 150,000 USD worth of contracts. •Held operating responsibilities for preventive and corrective maintenance, managing 15 technicians.•Worked on the Marketing Mix in segmenting and targeting.

Lebanon - Sabtieh

Lebanon - Beirut; Hamra Main Str.

Lebanon Opportunities

Bachelor Of Business Administration (B.B.A.)

French Baccalaureate