Mary Anne Kristan

Mary Anne Kristan Email and Phone Number

D365 CRM & Power Platform Leader @ Public Consulting Group
Mary Anne Kristan's Location
Chattanooga, Tennessee, United States, United States
Mary Anne Kristan's Contact Details
About Mary Anne Kristan

Creative and dynamic, hands-on leader with broad experience leading teams in IT, Advertising, Marketing, Sales Operations and Customer Care in various industries, including energy, manufacturing, telecom, finance, engineering and advertisting.Specialties: Dynamics CRM/D365 and Microsoft’s Power Platform leadership, development, consulting, solution architecture, evangelism, implementation & support, training, proposal writing, project management, staff motivation and management, training, board member for profit and non-profit organizations.

Mary Anne Kristan's Current Company Details
Public Consulting Group

Public Consulting Group

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D365 CRM & Power Platform Leader
Mary Anne Kristan Work Experience Details
  • Public Consulting Group
    It Product Manager
    Public Consulting Group Aug 2024 - Present
    Boston, Ma, Us
    leading Microsoft Dynamics 365 internal implementation development and support to enterprise users.
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  • Tennessee Valley Authority
    Senior Program Manager, Crm D365 Power Platform
    Tennessee Valley Authority May 2022 - Aug 2024
    Knoxville, Tn, Us
    15 year CRM expert.
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  • Tennessee Valley Authority
    Process Automation Capability Specialist - Power Platform
    Tennessee Valley Authority May 2021 - May 2022
    Knoxville, Tn, Us
    Centers of Excellence setup and launch for process automation tools, including Power Platform.
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  • Accenture
    Consultant - Technical Generalist
    Accenture Jul 2020 - May 2021
    Dublin 2, Ie
    Microsoft Dynamics CRM/D365 - Tennessee Valley Authority
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  • Tennessee Valley Authority
    Microsoft Dynamics 365 / Crm Functional Consultant
    Tennessee Valley Authority Nov 2015 - Jul 2020
    Knoxville, Tn, Us
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  • Alternetics
    Principal Consultant - Solution Architect, Ms Dynamics Crm
    Alternetics Nov 2012 - Nov 2015
    St. Augustine, Fl, Us
    Alternetics is a technology services firm specialized in Customer Relationship Management (CRM) systems. Our business is about improving yours!
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  • Six Inch Fish, Llc
    Executive Consultant
    Six Inch Fish, Llc Jan 2008 - Nov 2012
    Worked with Tennessee Valley Authority under a business contract 2015-2017 leading to other consulting positions there.Since 2010 is working with a global leader in Chemical Manufacturing by launching Microsoft's Dynamics CRM solution globally to their sales, customer service, product and marketing teams. Training teams on the application platform as well as business processes that support it. Project and process documentation, created on-line training curriculum, and led the development team in application stability and improvement.In 2009, worked to write grant applications with rural US communities for the successful Broadband planning, deployment and operations via the Federal Stimulus Plan. Lead IT efforts for remote team to work effectively, using open source programs to keep costs low.In 2008, worked with IT Marketing company of 21 staff and 80 casual employees while directing and overseeing the company's operational policies, objectives, IT, and internal/external communications initiatives. Change agent that executed projects for clients, including direct mail, telemarketing, and web and email campaigns, while overseeing the Project Managers as they execute programs for their clients like IBM, SAP, HP and their business partners.
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  • Cytec
    Commercial Business Process Analyst-Ms Dynamics
    Cytec Apr 2010 - Oct 2012
    Us
    I develop, manage and support Microsoft Dynamics CRM 4.0 solution globally to all end-users. In this position, I have trained teams on the application platform as well as business processes, where I designed and documented new processes, as well as created on-line training curriculum. To accomplish this I work very closely with Sales and Customer Service to document their processes and understand the needs of both the company and the customer. As part of IT’s process improvement organization, I work hand in hand with the business teams to identify needs for the CRM improvements or new functionalities. I then gather and document the data as requirements, using BPM methodologies, ultimately performing all system and user acceptance testing to bring these developments to the business.
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  • J. Walter Thompson
    Account Director
    J. Walter Thompson Aug 2006 - Sep 2007
    New York, Ny, Us
    Strategic and management point of integration of all direct marketing, advertising, cell center integration, creative development, public relations, and media buying for top consumer brand.Manage staff of 3 direct reports and over a dozen indirect reports in Account Planning, Creative, Art & Design, Traffic, Writing, Finance and Administrative.
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  • Parsons
    Director Of Marketing
    Parsons Jan 2004 - Aug 2006
    Chantilly, Virginia, Us
    Directed international marketing for start-up division implementing Wi-Fi service on-board trains, buses, and ferries.Global Branding and MarCom responsibilities including; PR, creative, strategy and implementation of programs.Leads multi-lingual Customer Care Center and manages all aspects of the consumer’s experience.Works directly with senior management and leads large team of external staff and agencies.Promoted from Director of Business Development where I;Directed the Proposal Center for Parsons Water & Infrastructure Division, creating proposals for million dollar national and regional engineering projects. Built and launched new Eastern Proposal Center. Manages all national pre-contract sales, marketing and business development activities. Leads staff of engineers, proposal writers, graphics designers and administrators.
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  • Cingular Wireless (Formerly Sbc Wireless And Ameritech)
    Director, Sales Operations, Proposal And Response Center
    Cingular Wireless (Formerly Sbc Wireless And Ameritech) Feb 1997 - Sep 2003
    Direct strategic planning of multi-media and collateral support to the B2B Sales Force for all wireless voice and data offerings company wide, including support to parent companies of SBC and BellSouth.Manage department of 30 managers, including Proposal Writers, Production Coordinators, Editors, Graphics Designers, and Application Developers. Personally grew department from 5 – 30 employees within an 18-month period.Drive new B2B branding guidelines across the organization and with external partners. Launched Seibel CRM software.Analyze industry trends and competitive landscapes during the Sales process. Create, track and evaluate internal metrics and management reporting. Ensure success of new corporate venture by strategizing business plans, and overseeing financial results.
  • First Card (Now Bank One)
    Call Center Operations Manager
    First Card (Now Bank One) Dec 1993 - Jan 1997
    Managed call escalation division for call-center staff of 500 employees for the nations top issuing Bankcard company.Created training programs and collateral as well as facilitated training to large groups and individuals.Administered benefits program and all personnel management, including payroll, budget adherence, and customer communications.
  • Crawford And Company
    Customer Care Manager- American Express Canada
    Crawford And Company Jan 1991 - Jul 1993
    Peachtree Corners, Georgia, Us
    Responsible for processing all cardholder insurance claims in both English and French and the call center. Facilitated training of Customer Care representatives and administered quality assurance programs.
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  • Career Break
    Travel
    Career Break 1989 - Aug 1989
    Rotary International Exchange Student in official summer exchange.

Mary Anne Kristan Education Details

  • Almeda University
    Almeda University
    Business Administration
  • Judson University
    Judson University
    Business Administration
  • Crystal Lake South High School
    Crystal Lake South High School

Frequently Asked Questions about Mary Anne Kristan

What company does Mary Anne Kristan work for?

Mary Anne Kristan works for Public Consulting Group

What is Mary Anne Kristan's role at the current company?

Mary Anne Kristan's current role is D365 CRM & Power Platform Leader.

What is Mary Anne Kristan's email address?

Mary Anne Kristan's email address is mk****@****msn.com

What is Mary Anne Kristan's direct phone number?

Mary Anne Kristan's direct phone number is +140475*****

What schools did Mary Anne Kristan attend?

Mary Anne Kristan attended Almeda University, Judson University, Crystal Lake South High School.

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