Mary Anne Kristan Email & Phone Number

Boston, Ma, Us

leading Microsoft Dynamics 365 internal implementation development and support to enterprise users.

Knoxville, Tn, Us

15 year CRM expert.

Knoxville, Tn, Us

Centers of Excellence setup and launch for process automation tools, including Power Platform.

Dublin 2, Ie

Microsoft Dynamics CRM/D365 - Tennessee Valley Authority

Knoxville, Tn, Us

St. Augustine, Fl, Us

Alternetics is a technology services firm specialized in Customer Relationship Management (CRM) systems. Our business is about improving yours!

Worked with Tennessee Valley Authority under a business contract 2015-2017 leading to other consulting positions there.Since 2010 is working with a global leader in Chemical Manufacturing by launching Microsoft's Dynamics CRM solution globally to their sales, customer service, product and marketing teams. Training teams on the application platform as well as business processes that support it. Project and process documentation, created on-line training curriculum, and led the development team in application stability and improvement.In 2009, worked to write grant applications with rural US communities for the successful Broadband planning, deployment and operations via the Federal Stimulus Plan. Lead IT efforts for remote team to work effectively, using open source programs to keep costs low.In 2008, worked with IT Marketing company of 21 staff and 80 casual employees while directing and overseeing the company's operational policies, objectives, IT, and internal/external communications initiatives. Change agent that executed projects for clients, including direct mail, telemarketing, and web and email campaigns, while overseeing the Project Managers as they execute programs for their clients like IBM, SAP, HP and their business partners.

Us

I develop, manage and support Microsoft Dynamics CRM 4.0 solution globally to all end-users. In this position, I have trained teams on the application platform as well as business processes, where I designed and documented new processes, as well as created on-line training curriculum. To accomplish this I work very closely with Sales and Customer Service to document their processes and understand the needs of both the company and the customer. As part of IT’s process improvement organization, I work hand in hand with the business teams to identify needs for the CRM improvements or new functionalities. I then gather and document the data as requirements, using BPM methodologies, ultimately performing all system and user acceptance testing to bring these developments to the business.

New York, Ny, Us

Strategic and management point of integration of all direct marketing, advertising, cell center integration, creative development, public relations, and media buying for top consumer brand.Manage staff of 3 direct reports and over a dozen indirect reports in Account Planning, Creative, Art & Design, Traffic, Writing, Finance and Administrative.

Chantilly, Virginia, Us

Directed international marketing for start-up division implementing Wi-Fi service on-board trains, buses, and ferries.Global Branding and MarCom responsibilities including; PR, creative, strategy and implementation of programs.Leads multi-lingual Customer Care Center and manages all aspects of the consumer’s experience.Works directly with senior management and leads large team of external staff and agencies.Promoted from Director of Business Development where I;Directed the Proposal Center for Parsons Water & Infrastructure Division, creating proposals for million dollar national and regional engineering projects. Built and launched new Eastern Proposal Center. Manages all national pre-contract sales, marketing and business development activities. Leads staff of engineers, proposal writers, graphics designers and administrators.

Direct strategic planning of multi-media and collateral support to the B2B Sales Force for all wireless voice and data offerings company wide, including support to parent companies of SBC and BellSouth.Manage department of 30 managers, including Proposal Writers, Production Coordinators, Editors, Graphics Designers, and Application Developers. Personally grew department from 5 – 30 employees within an 18-month period.Drive new B2B branding guidelines across the organization and with external partners. Launched Seibel CRM software.Analyze industry trends and competitive landscapes during the Sales process. Create, track and evaluate internal metrics and management reporting. Ensure success of new corporate venture by strategizing business plans, and overseeing financial results.

Managed call escalation division for call-center staff of 500 employees for the nations top issuing Bankcard company.Created training programs and collateral as well as facilitated training to large groups and individuals.Administered benefits program and all personnel management, including payroll, budget adherence, and customer communications.

Peachtree Corners, Georgia, Us

Responsible for processing all cardholder insurance claims in both English and French and the call center. Facilitated training of Customer Care representatives and administered quality assurance programs.

Rotary International Exchange Student in official summer exchange.

Bachelor Of Science Distinction, Business Administration

Business Administration

Education record