• Effective and responsible 2nd Level Support representative for end-users in Central California area encompassing 1 production plant, 1 sales office and remote support for Sales Account teams across Pacific and Western region resulting in 100% customer satisfaction and meeting SLAs metrics associated to the account.• Primary point of contact for Central California region for Severity 1 and 2 Incidents relating to network and system outages.• Member of Incident Response team working with Incident Management Team to report root cause of issues, aiming to restore a failed IT Service as quickly as possible.• Assisted with coordinating 3rd party support for IT Services not within the direct scope of IT services associated with the contract.• Member of project teams responsible for coordinating with client Logistics supervisors to upgrade LAN WAN and WAP network equipment including installation, testing and validating of HP/Cisco network devices to ensure that the environments are operating at optimum network speed and no loss of connectivity throughout facilities.• Successfully coordinated refresh lifecycle project of Windows hardware and Apple touchpad devices for 300 plus end users, with zero loss of data and minimal downtime to end-users.• Monitors and maintains network servers, switches, WAP devices, PCs, tablets, printers within the environment.• Responsible for maintaining/updating the Asset management database system within the region of all leased computer equipment to assist corporate accounting team with the accurate billing of services to a client.

• Provided hardware and software installation and troubleshooting of network, server systems, and virtualization environment for small and mid-size business companies.• Designed network and server infrastructure, migrated server roles and services (such as Active Directory, Exchange, etc.) to new platform or cloud. • Configured corporate software on workstations. • Installed, maintained, and supported PCs, laptops, mobile devices, and printers for end users. • Provided remote or on-site technical support for clients.

• Supervised team of 5 people responsible for hardware and software installation, maintenance and repair. • Reported to the IT Director & Chief Executive.• Responsible for configuration and installation of Linux-based servers, network routers and switches.• Monitored client's servers, networks and other equipment to maintain high performance.• Responsible for the training of new staff.• Managed application patches, data backup, security changes and network configuration.

• Diagnosed network problems involving a combination of hardware, software, power and communication-related issues. • Maintained Active Directory, local Exchange, and file server. • Set up local area network (LAN) and hardware components, including the configuration of network routers, switches, Wi-Fi, and firewall devices.