Reporting to the Regional Director APAC.Management team of 100+ employees.Area of ​​responsibility:1. Operations management, contact center, sales, and search, with a focus on optimization and efficiency.2. Guide to the functioning of the back office.3. Active participation in the development and configuration of product parameters to maximize net profit under established standards and IFRS.4. Responsibility for budget execution for net profit.5. Setting up and managing healthcare authorities using OKR methodology.

Reporting to the Group CEO, formerly the Group Operations Director.Management team of 30+ employees.Area of ​​responsibility:1. Complete management of the credit business, including developing strategies, making decisions, and ensuring financial stability.2. Build and manage operational processes, including contact center, sales, and collections, with an emphasis on efficiency and customer focus.3. Increasing business efficiency by optimizing processes and introducing innovative approaches.4. Development and modification of product parameters to maximize profits.5. Budgeting and control over budget execution based on net profit.6. Setting up and managing healthcare authorities using OKR methodology.

- Full updating documentation/motivation- Changed IP-phone (product and process)- Created a sales department- Rebuilding the Collection Processes(pre-collection, recurrent system, setting up forecasting companies)Results:- Volume of issued loans increased 3.5 times- Volume of collection increased 3.3 times- The service level of the contact center increased x2

- Established the Sales Department in Zaymer.ru- Managing team of 29 people- Developed strategy of processing new and repeated online clients from scratch- Developed business process for debt pre-collection, which included active sales of prolongations and repayments, 6% monthly increase in debt collection efficiency for 1-30 overdue days in Nov 2018 - Increased sales of additional service for clients by 26% - credit history improvement (equiv. monthly 195 000 USD)- Initialised auto SMS sending for new clients- Developed business logic of predictive calling system - Contact Rate increased 1.8 times- Developed new client identification process - increased successful verification by 58%- Established investment platform and lead partnership with anchor investors- Lead the establishing of Sales Department for subsidiary company in Kazakhstan

- Found significant website bug and fixed it - Hired 10 additional employees and so increased Sales Team from 8 to 18 people- Increased sales 1.7 times- Established quality control for incoming and outgoing calls

- Fulfilled sales plan every month- Tested new products and new types of clients- Coached and mentored new colleagues

- Main responsibilities: leading business processes of equipment selection for stores- Audited clients businesses to provide the most appropriate solutions for them- Lead anchor clients

- Commodity accounting and cooperation with suppliers- The only manager responsible for cashier- Lead partnership with corporate clients