Maksim T. Email & Phone Number

Tallinn, EE

Tallinn, Harjumaa, Estonia

• Preparation, installation, configuration, and troubleshooting of Ingenico payment terminals.
• Resolving routine and non-standard terminal incidents remotely or coordinating on-site technicians as necessary.
• Daily use of CRM systems, remote access through Citrix systems, firmware updates via LLT (Local Loading Tool), and working within integrated software solutions.
• Adhering to SLA standards and handling incidents through Jira ticketing system.
• Specialized experience in Warehouse Management: overseeing regional terminal inventory, coordinating orders with production, and forecasting terminal demand within the region.

• Moderation and maintenance of clients' web resources (adding/removing information or products, compiling site content into documents, adding new language versions, publishing news updates, and replacing outdated.
• Data analysis for specific client niches, providing reports for marketing tool adjustments, competitor research for integrating modern solutions.
• Client acquisition through database management, cold calling, and email marketing setup.
• Remote connection with clients to troubleshoot equipment issues or conduct consultations/meetings on projects.
• Coordinating with internal departments and outsourced teams for efficient project resolution.

Tallinn

• Fulfilment of assigned tasks to relieve the company's management team
• Client-specific data collection, market and competitor analyses, full documentation and job debriefing
• Writing publications and introducing the business' social accounts