Mohammad Maksud Hossain Email & Phone Number

Bangladesh

Bangladesh

• Lead the entire digital transformation portfolio for MetLife Bangladesh business by directing global regional and local alignment, lean portfolio management, agile business value delivery and financial management.
• Ensuring the establishment of Agile Delivery Model and Product Align Team to deliver continuous business benefits.
• First time in Bangladesh complete Insurance CRM solution with Multi source Lead Management, Unified view of Customer, Policy & Agent, Service Management, Complaint Management, Performance Management, Campaign & Offer.
• State of the art sales solution through Mobile GSSP (Global Sales and Servicing Platform) with end-to-end prospect management up to final sale.
• Establish the solution for Direct to customer to ensure new customer channel.
• CLiCS v2&3- A fully online claim management systems to support all types of claims (group/individual) and policy payments with fully automated business logic (product benefits, limits, exceptions), auto adjudication.

Dhaka, Bangladesh

• First time in Bangladesh complete Insurance CRM solution with Multi source Lead Management, Unified view of Customer, Policy & Agent, Service Management, Complaint Management, Performance Management, Campaign & Offer.
• MOS (Mobile Office System) for Mobile based Policy lifecycle management including PNA, FNA, Product selection, Benefit Illustration, Payment, Policy Approval & Submission.
• MARS (MetLife Associate Recruitment System) – An end to end recruitment, learning and training system for recruiting the MetLife Associates. It includes a learning management system capable to create any dynamic.
• Pension Management system to cater dynamic commission-based pensions lifecycle and financial management for more than 14K agents.
• CLiCS - A fully online claim management systems to support all types of claims (group/individual) with fully automated business logic (product benefits, limits, exceptions), auto adjudication, document management and.
• Automation of various operational activities through Robotic Process Automation [RPA] using Blue Prism solution

Dhaka, Bangladesh

• Strategical planning & execution of entire business covering Government, Telecommunication, Bank, MNC, NGOs, FMCG, RMG and others.
• Technology evangelist embarking latest sophisticated solutions & technologies and build resources according to that.
• Life cycle management of Annual Performance Appraisal Management System for Cabinet Division of Bangladesh Government.
• Leading multiple Analytical and BigData solutions with ML, Predictive Analytics & Enterprise reporting.
• Leading the APICTA Award winning SmartSales solution used by several renowned customers.
• Playing consultant role on Government Resource Planning (GRP) for Bangladesh Government.

• Managing 42 diversified skillset resources of DevOps mastering agile scrum method.
• Digitized 80+ enterprise processes which improved 40%+ overall efficiency developed completely by internal resource and open source stack. Integration with SAP, Billing, AD, CRM, Mail, SMS etc.
• End to end development & management of life style and self-care app covering 84+ features for two brands & two OSs (MyRobi – Android, MyRobi – iOS, MyAirtel – Android, MyAirtel - iOS)
• Introduces MyPlan where customer can build and purchase his own plan combining Voice, SMS & Data
• First time in Bangladesh and within Axiata OpCos introduces 15+ RPAs with 70%+ BoTified hours
• Digitization in subscriber acquisition through introducing electronic subscriber acquisition system.

• Solution merger of two Big Telcos (Robi Axiata Limited & Airtel) including Data Warehouse (300TB+), BI, Analytics, Customer Demography document management (70M+ documents), Legal CDR support systems (1 year+ CDRs).
• Digitized Customer Demographic Management Solution.
• Adviser of end to end architecture of Siebel CRM system implementation for 26+ M Customer.
• Drive solution automation, e2e architecture, design, and development to support business excellence.
• Manage Advance Campaign Management System Planning & Customer Offer management System.
• Manage robust predictive analytic tools to achieve Social Influencer Identification, Zero day customer value prediction, Behavioral segmentation, Product recommendation, Social Network Insight, Churn management.

Dhaka

• Advice the planning of Dashboard, Business Analytics, Enterprise Data Warehouse, Campaign Solution, Customer Life Cycle Management Systems to ensure incremental revenue and revenue growth.
• Robust predictive analytic tools to achieve Social Influencer Identification, Zero day customer value prediction, Behavioral segmentation, Product recommendation, Social Network Insight, Churn management, up-sell/cross.
• Ensure the delivery of all analytical report, BI report, drill to details analysis for all business units.
• Enable the business insight through ~600TB Enterprise Data Warehouse catering billion records every day from 60+ sources.
• Robust profiling of 26+ M customers with 180+ KPIs with Customer Analytics Solution with world’s leading Comptel Social Link solution.
• Exploring BigData feasibility for innovative business opportunity use cases with world’s top 10 BigData principles.

L-7, Robi Corporate Office, 53 Gulshan Avenue, Gulshan - 1, Dhaka -1212, BD.

• Plan the strategy of business process automation, solution integration, resource and environment, governance, audit completely align with organizational goal.
• Escort the State of the art Customer Centric solutions, Business Process Automation, Sales &Distribution applications & Services to ensure the organic growth of multi-billion dollar business.
• Direct the customer excellence through providing solution for Market Research & Insight, Customer Insight, and Multi channel customer collaboration impacting 16M subscriber base.
• Proven skilled leader for optimizing business process and solution integration to support faster execution, resource optimization, time-to-market and increase customer satisfaction.
• Deliver innovative solutions first time in Bangladesh involving new business like Multi VAS sell through retailer, performance measuring by feedback on customer service, online web-based customer interaction management.
• Enrich the overall technical team by implementing robust Network Trouble Ticketing System covering 8000+ critical network nodes of several billion dollar CAPEX and their 18000+ alarms with complete workflow and.

• Effectively manage all customer centric solutions either by vendor management or by in house development.
• Ensure business optimization and support with more than 35 active business automated solution among 100+ total deployments.
• Establish full proof Enterprise Customer Relationship Management (CRM) with Systems like Customer Profiling System (21+ million info bases), Customer Service & Trouble Ticketing System with several thousand solutions.
• Highlight the corporate image to customers, partners, external party and to the globe by innovative corporate website along with first Bangla website among all Telco in Bangladesh.
• Introduce robi career portal to ensure the best resource availability as per organizational demand.
• Accomplish the smooth operation of regulatory support by initiating Lawful Interception Cell Support System with real-time CDR processing, SMS based National ID collection system.

• Effective project management for Enterprise Data Warehouse (eBIS Expansion) project, targeting for 200M+ CDRs/Day, 50+ CDR source with robust ETL, 26TB data, multi-dimensional analytics, 1000+ reports and dashboards.
• Support the end to end execution of all Campaigns (50+ per year) along with pre & post analysis.
• Attain the establishment of full Business Analytics and Data Warehousing solution by BIRT and MySQL in hello Cambodia saving over 3M dollar.
• Ensure all Enterprise Reporting, Analysis, Dashboard with Business Object – XI and other in-house reporting solution.
• Establish the map based geographical analytics of Business KPIs through innovative Trace to BTS solution.
• Implement the 360 degree employee information management solution covering 1800+ employee details and robust analysis.

• Introduce complete trouble ticketing solution for Integrated Network Management System along with end to end integration with SAP/ERP, SMSC first time in Bangladesh saving 500K USD.
• Enrich the core sales efficiency to few seconds from 6 hours by implement integration SAP/ERP with EasyLoad System (PreTUPS) supporting 100 M BDT transactions daily.
• Successfully incorporate AKTEL Touch Point (Multi Level Marketing Solution) an innovative solution for sales excellence.
• Achieve state of the art process improvement with online Barcode Solution for sales automation.
• Save 150K USD per year by introducing Web Sales extension for SAP/ERP sales module.
• Ensure safeguard against registration compliance risk by supporting re-registration campaign for 3M subscriber with robust solution, reporting and analytics.

• Key integration manager for SAP/ERP implementation including heterogeneous large integration with Billing Systems (BSCS), IN(MINSAT,HUAWEI), SMSC, etc.
• Manage Integration module (SKY Technologies – SAP Certified Australia Based) and other ETL tools.
• Enhance internal process automation by deploying various portals, surveys, online quiz.
• Plays key role in SAP/ERP implementation and documentation.
• Enrich various financial and budget planning processes by introducing automated solutions.Key Projects  Online Quiz & Lottery System.  SAP Portal  SAP Billing Integration SAP IN Integration SAP Online.

• Introduce first mobile GPRS WAP site in Bangladesh with robust dynamic content management flexibility.
• Incorporate IT support process automation with complete workflow, notification, escalation, SLA.
• Implement first internal portal site for employee collaboration, document management and other robust features.
• Manage the deployment of CRM reporting solution covering multi-dimensional business reporting.Key Projects  CRM Reporting  Incident tracking System AKTEL GPRS WAP site AKTEL Intranet portal V1

• Pioneer to build quality resource in field of IT with effective guiding, counseling, material and conceptual empowerment.
• Build competency for critical educational areas including Network & Communication, Compiler Design, Concrete Mathematics, Digital Logic design etc.
• Supervise unbeaten resources for accomplishing their innovative Thesis & Project and Programming Contest.

• Intended to build up extensive professional expertise in corporate arena,
• Plan & Design various professional courses.
• Competency building covers Advance Network & Communication, OS (Linux), Modules (NAT, Samba, Firewalls, Mail, DNS, and DHCP etc).

• Support the TITAS project concept to build up students as future IT industry leader by equipped them with professional trainings.
• Conduct courses including Network & Communication, OS (Linux), Modules (NAT, Samba, Firewalls, Mail, DNS, and DHCP etc), Web Programming (HTML, PHP, MySQL).

• Involved in a large ERP solution implementation, as the core software developer which is based on Developer 2000 and Oracle.

M.Sc., Computer Science & Engineering, 3.5/4.0

Publication in IEEE PACRIM 2009 Conference - "Dynamic Adaptive Content Delivery Using Genetic Algorithm".

B.Sc., Computer Science & Engineering, 3.7/4.0

Enlisted in Dean List

Hsc - Higher Secondary School Certificate, Science, 86.4%

Activities and Societies: Notredame Science ClubAppreciation Certificate for 99%+ attendance

S.S.C, Science, 84.5%

Letter Marks in 6 Subjects