Chief Operating Officer
CurrentIn this role, my task is to ensure fluent run of operations department with balanced costs and high customer service level. I am responsible for successful operations in four different locations in Ukraine with 46 people. To support growing business model I started with people management and new organization structure creation in operations department. In new operations we received solid customer oriented structure with 5% staff decrease. New bonus system was implemented to connect company and department performance to quarter bonus. To support business I needed to expand our abilities in infrastructure. I have increased our stockyard on 16% by asphalting additional area. New tents and new layout was created. Also repair project was held in repair hall. New machinery and tools were installed, the whole process was modified. I have implemented electronic document flow based on 1C from zero. Vender master data, payment approvals, cost control and tender process are done on digital platform instead of pater. Strategic tasks and responsibilities: • People management: I have 46 subordinates in four different locations in Ukraine;• Operations management: departments under my control are customer service, logistics, HSE, purchasing, facility management, service engineers, stockyard and repair hall; • Infrastructure management: strategy development and execution for two stockyards in Ukraine and repair hall, office building and car fleet; • Material management: strategy development and execution for product portfolio optimization; • Customer service: renew and modify customer service department.• Purchasing management: implementation of global PERI purchasing strategy in Ukraine with healthy balance between costs and quality.• Reporting to Market Unit and HQ management: PVA/AVA, budgeting, logistics benchmarks.