Maksym Danyliuk 🇺🇦 Email & Phone Number

Antwerp, Be

City Of London, England, United Kingdom

Responsibilities:- Handling technical requests from users interacting with VU.CITY platform (directly or in collaboration)- Collaboration with the Platform team, DEVs, and QAs to identify, report, and track software bugs and feature requests- Interaction with Account Managers (AM) on customer feedback and support- Monitoring and managing the support ticket system, categorising and filling in ticket data- Inspecting and adjusting 3D user models in a 3D environment- Supervising users accounts/licences and making guides for product toolsEnvironment & Tools:- Working with VU.CITY 3D planning App and SiteSolve- Managing incoming tickets in HubSpot- Inspecting 3D models in Blender- Raising issues in Jira- Making guides in Storylane- Supervising accounts in Auth0 and Stripe

Lviv, Lviv, Ukraine

Responsibilities:- Handled L1 and L2 (partially) technical support tasks (including classic tickets) on several projects.- Conducted regular consultations with clients via chat and phone, as well as provided real-time technical instructions.- Supervised the operation of the ERP+CRM system (as an administrator): promptly unblocked the flow of operational processes, recorded (and fixed) errors, and supported system users.- Manually tested and monitored the system, created tasks for DEV, BA, and QA teams, and analyzed logs.Environment & Tools:- Working with ERP and CRM parts of Odoo (modules).- Learning and reviewing technical manuals in Confluence.