Maksym Martynenko Email & Phone Number

South Moravian Region, Czechia

South Moravian Region, Czechia

Brno, South Moravia, Czechia

🔹Actively involved in RES-Q, RES-Q+ and ESO EAST projects🔹Localize the platform into 15 languages for global accessibility.🔹Create social media content, promotional materials, and technical tutorials (Canva, Adobe Suite) with turn-key execution—handling copywriting, graphics, and design.🔹Manage and update website content (CMS: WIX, Strapi).🔹Organize and execute email campaigns via MailChimp.🔹Key member of the RES-Q+ Dissemination and Communication team.🔹Collaborate with a digital marketing agency on materials and website upkeep.

Brno, South Moravia, Czechia

🔹Specialized in troubleshooting internet connectivity, as well as PC hardware and software issues, including gateway configuration, firewall management, static IP setup, port openings, and VPN configuration. 🔹Proficient in using monitoring tools and CRM databases to ensure comprehensive customer support.🔹Involved directly in both the Loyalty and Sales departments, focusing on customer retention strategies and identifying opportunities for service enhancements, upgrades, and cross-departmental solutions to enhance customer satisfaction and drive revenue growth.

Miskolc, Borsod-Abaúj-Zemplén, Hungary

🔹Provided comprehensive troubleshooting and support to clients through phone, web-based tools, and email. 🔹Investigated and diagnosed customer issues, collaborating closely with Level 2 Systems Analysts to deliver the highest quality product support. 🔹Delivered technical support to exclusive clients, including Shell (Russian-English) and Eli Lilly and Company (English). 🔹Used the HPSM logging system and supported systems and software, including Windows 7 and 10, MS Office 2010 and 365 tools, and limited application support (e.g., SAP).

Kryvyi Rih, Dnipropetrovsk, Ukraine

🔹Prepared comprehensive documentation for tenders in both Ukraine and various European markets, ensuring compliance with local and international standards.🔹Supported foreign projects by coordinating logistics, communication, and documentation for international clients.🔹Acted as a liaison between the company and foreign customers, ensuring smooth project execution and customer satisfaction.🔹Contributed to the development of strategic plans for entering new markets and strengthening the company's presence in existing ones.🔹Gained valuable experience in cross-border work, tender processes, and international business operations.

Kriviy Rih, Ukraine

🔹Acquired new corporate clients and maintained strong relationships with existing ones.🔹Managed and resolved client conflicts to ensure customer satisfaction and retention.🔹Presented financial products and services tailored to meet corporate client needs.🔹Conducted financial operations and facilitated transactions for corporate accounts.🔹Successfully sold bank services, contributing to revenue growth and client portfolio expansion.

Kryvyi Rih Metropolitan Area

🔹Spearheaded foreign trade operations, expanding the company’s international market reach.🔹Played a key role in brand development, enhancing visibility and recognition in competitive markets.🔹Managed the procurement of specialized equipment, ensuring quality and cost efficiency.🔹Successfully negotiated contracts and deals with international and domestic partners.🔹Drove trading activities, consistently achieving and surpassing sales targets.🔹Built and maintained strong relationships with stakeholders to secure long-term partnerships.

Kriviy Rih, Ukraine

🔹Provided critical financial support to senior management, ensuring smooth business operations.🔹Played a pivotal role in the successful implementation of the 1C ERP system, optimizing accounting processes and data management.🔹Actively contributed to the inventory commission, ensuring accurate reporting and compliance.🔹Managed and processed primary financial documents, maintaining precision and efficiency in record-keeping.🔹Supported strategic decision-making with meticulous attention to detail and a proactive approach to problem-solving.