Technical Support and Infrastructure SpecialistOver 22 years of experience in providing technical user support and managing IT infrastructure.Key Skills and Expertise: • Technical User Support: • Expertise in troubleshooting PC hardware and software, including block-level repair. • Familiarity with ITIL/ITSM frameworks and experience in managing ticket queues. • Development of Service Desk Systems for IT departments. • Proficient in Microsoft Office and other office productivity software. • Support for mobile devices (iPhone, Android). • Network Development and Maintenance: • Experience in building and modernizing networks. • Expertise in selecting and installing network equipment, as well as physical network building. • Server hardware installation and configuration, including Windows Server environments. • Corporate Information Infrastructure: • Deep knowledge of operating systems including Windows Server, Windows, Unix, and MacOS. • Proficient in Active Directory, Terminal Services, MSSQL, Warehouse Management Systems, and user applications. • Familiarity with Linux systems (Ubuntu) and Apple ecosystems (MacOS, iOS) for installation and support. • Information Security: • Experience in developing and documenting security policies. • Implementation of backup and recovery strategies. • Development and commissioning of access control systems and telephony. • Expertise in video surveillance equipment selection and installation. • Certified specialist in Panasonic PBX systems.