Maksym Pleskach Email and Phone Number
With a track record as an effective Chief Services Officer, I possess a history of implementing specialized strategies to streamline operations by creating cohesive work environments geared towards achieving business objectives.A few of my core skills include leading teams to achieve goals by continuously tracking performance and working closely with team members to address areas for improvement. Additionally, I excel at building departments from the ground out to rapidly achieve high-quality service as evidenced by my consistent achievement of impressive CSAT ratings and KPIs. I have a demonstrated history of forward-thinking strategic planning which allows me to pre-empt potential threats to ensure stable and sustainable operations.I look forward to connecting with like-minded professionals who are dedicated to attaining excellence within the industry.
Armed Forces Of Ukraine
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СолдатArmed Forces Of Ukraine Jul 2024 - PresentKyiv, Kyiv City, Ukraine
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Head Of Client ServicesBraverave Dec 2022 - PresentКиев, Украина -
Head Of SupportBraverave Sep 2022 - Dec 2022Kyiv, Kyiv City, Ukraine
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Chief Service OfficerNda Dec 2021 - Jun 2022Kyiv City, UkraineIn this role, I led the implementation of global Customer Service strategies in collaboration with the Head of Sales (VIP), KPI (QA), and Support Departments; these strategies promoted synergy between departments to optimise operations. Additionally, I developed new strategies for the Sales Department and integrated specialized strategies to streamline processes within the VIP branch while creating an exceptional European level of service.A few of my key achievements from this role include:• Managing three different departments, during which I created a new service strategy that enhanced the overall service level and hosted company retention by up to 8% after one month.• Achieved the highest customer satisfaction rate and lowest response time while delivering high-quality 24\7 support
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Head Of Customer SupportNda Mar 2021 - Dec 2021Kyiv, Kyiv City, UkraineWhile in this role, I built the support team from the ground up to provide 24/7 customer service across multiple platforms, including chat, email, and telephonic support. I led all aspects of the project, from information gathering and knowledge base creation to establishing procedures, QC requirements, and performing monthly testing. Undertook operational tasks, such as formulating development and improvement plans, to drive effective workflow.Some of my notable accomplishments were:• Creating two departments from scratch, while still achieving a 90% CSAT and 90% KPI ratings within a few months. • Attaining a 90% average QC after 6 weeks.• Processing workload of 8K contacts per month with only eight agents and achieving an average first response time of only 38 seconds.
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Customer Service Team Lead5Ca Apr 2020 - Mar 2021Kyiv, Kyiv City, UkraineWhile serving as the Team Lead of the Epic Games Russian technical I supervised 20 agents in managing the support queue, tracking agent’s performance, idea generation, and attendance against productivity timeline by utilising Microsoft integrated tools to ensure highest degree of commitment to the project. Controlled administrative functions, preparing presentations, cascading updates from the client, and quarterly and weekly reports, all while fostering an inclusive goal-oriented work environment.One of my main accomplishments was: • Leading my team to place among the Top Three Epic Games language teams for every month that I was the Team Lead. -
Customer Service And Technical Specialist5Ca Sep 2018 - Apr 2020Kiev Region, UkraineIn this role, I supported the technical support team agents in carrying out operations foe the Epic Games project, meeting established targets within a fast-paced environment. I assisted Tier 1 agents, and QnA shadowings and continually improved the work process while acting as a liaison between the Team Lead and Agents.My primary achievements here were:• Being promoted through increasing levels of scope and responsibility in recognition of my ability to generate high-quality outputs and drive productivity. • Achieving one of the highest ratings, leading to selection as one of few agents that were used as "spec ops" and being chosen to act part of the QnA channel that helped other agents.• Contiguously achieving excellence by remaining within the Top 50 agents for over a year.
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Support Team MemberOpensolution Aug 2017 - Sep 2018Kyiv City, UkraineWithin this position, I enabled a wide array of software solutions via chat, email, and phone calls. As part of this, I engaged in collaboration with both Western and Eastern European stakeholders.One of my accomplishments here was:• Receiving a promotion to the position of Senior Support Member within only six months in recognition of my achievement of the best overall ratings. -
Support Team MemberLuckytalky (One Freelance Limited, Great Britain) Feb 2016 - May 2017Kyiv City, UkraineIn this role, I was a Support Team member in the Kyiv office of the British company and assisted customers from around the globe (primarily the US) in resolving issues via phone, chat, and sales.
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Senior Technical Specialist"Telesystems Of Ukraine" Ltd Apr 2011 - Feb 2016While at Telesystems of Ukraine, I delivered telephonic support by troubleshooting connectivity issues and resolving problems with ISP network equipment. Additionally, I acted as a NOC specialist and IP-monitoring duty specialist. I efficiently tracked and resolved connectivity issues between equipment, eliminating minor malfunctions of equipment at the program level, and configured network equipment for new clients.My accomplishments in this role include:• Being promoted twice through increasingly senior roles, from call center agent, to technical support, and finally to technical engineer.• Developing a comprehensive understanding of Cisco (SF, SG, SPS, SRW series), Zyxel, Mikrotik, Extreme, EdgeCore, Huawei switches, Paradyne, Zyhone DSLAMs, and Huawei HONETs.
Maksym Pleskach Education Details
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Language Interpretation And Translation
Frequently Asked Questions about Maksym Pleskach
What company does Maksym Pleskach work for?
Maksym Pleskach works for Armed Forces Of Ukraine
What is Maksym Pleskach's role at the current company?
Maksym Pleskach's current role is Dedicated Chief Service Officer | Committed to driving innovation in delivery of customer support.
What schools did Maksym Pleskach attend?
Maksym Pleskach attended Kyiv National Linguistics University.
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Maksym Pleskach
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