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Maksym Serdyuk is listed as CS QA Team Leader at Hosting Department - Namecheap, Inc at Namecheap, Inc, a company with 887 employees, based in Kharkiv, Kharkiv, Ukraine. AeroLeads shows a matched LinkedIn profile for Maksym Serdyuk.
Maksym Serdyuk previously worked as CS QA Team Leader at Hosting Department at Namecheap, Inc and Full-Time CS QA (Senior) at Hosting Department at Namecheap, Inc. Maksym Serdyuk holds Master'S Degree, Information Communication Networks, 94 from National Aerospace University -'Kharkiv Aviation Institute'.
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Maksym Serdyuk is a CS QA Team Leader at Hosting Department - Namecheap, Inc at Namecheap, Inc. He is proficient in English.
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- Leading and driving a team of Hosting CS QA analysts to meet quality and other performance targets and expectations to contribute to a positive CS and customer experience;- Managing load distribution, delegating CS QA tasks, and assuring that the QA sub-team is organized and informed properly to complete them according to the internal standards.
- Assessment of chats/tickets on a higher level to identify possible trends; - Gathering customers feedback and statistic data for improving the user interface and delivering it to the CS department; - Providing customers with follow-ups regarding cases that require updates, fixes, or additional details; - Ensuring detailed communication with other.
- Detailed QA reviews for chats and tickets (emails) based on departmental and company standards. - Providing assistance and tips with continual education to CS team-mates. - Providing feedback to Team Leads/Department Managers on individual team-members’ performance. - Exemplifying the desired culture and values of the company.
Responsibilities:- Providing of excellent customer service through chat and e-mail in timely and accurate manner;- Carrying of customer feedback to the corresponding departments/staff in order to develop processes for better serving customers;- Developing and maintaining in-depth product knowledge;- Maintaining reports on processed customer inquiries as.
Working on a large international project as a member of the testing team and performing a wide range of the testing responsibilities. They included: - manual testing of a huge media platform - test and project documentation creation - communication with the team members both onsite and those distributed all over the world
Other employees you can reach at namecheap.com. View company contacts for 887 employees →
Ashraf Anssari
Colleague at Namecheap, IncPatna, Bihar, India, India
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Vânia Ribas
Colleague at Namecheap, IncMaia, Porto, Portugal, Portugal
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MC
Micael Campos
Colleague at Namecheap, IncBenedita, Leiria, Portugal, Portugal
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AH
Andrii Hvorostian
Colleague at Namecheap, IncUkraine, Ukraine
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Khrystyna Trush
Colleague at Namecheap, IncUkraine, Ukraine
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NT
Nikita Tkalenko
Colleague at Namecheap, IncUkraine, Ukraine
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YR
Yaroslava Romanenkova
Colleague at Namecheap, IncUkraine, Ukraine
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BK
Bohdan Katiushyn
Colleague at Namecheap, IncUkraine, Ukraine
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AK
Anna Kalyn
Colleague at Namecheap, IncToronto, Ontario, Canada, Canada
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ОШ
Ольга Шавлова
Colleague at Namecheap, IncOdesa, Odessa, Ukraine, Ukraine
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Quick answers generated from the profile data available on this page.
Maksym Serdyuk works for Namecheap, Inc.
Maksym Serdyuk is listed as CS QA Team Leader at Hosting Department - Namecheap, Inc at Namecheap, Inc.
Maksym Serdyuk is based in Kharkiv, Kharkiv, Ukraine while working with Namecheap, Inc.
Maksym Serdyuk has worked for Namecheap, Inc and Sigma Software Group.
Maksym Serdyuk's colleagues at Namecheap, Inc include Ashraf Anssari, Vânia Ribas, Micael Campos, Andrii Hvorostian, and Khrystyna Trush.
You can use AeroLeads to view verified contact signals for Maksym Serdyuk at Namecheap, Inc, including work email, phone, and LinkedIn data when available.
Maksym Serdyuk holds Master'S Degree, Information Communication Networks, 94 from National Aerospace University -'Kharkiv Aviation Institute'.
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