Maksym Liapchenko Email & Phone Number

Ukraine

Ukraine

As a project Coordinator I was able to manage multiple onboarding projects from initiation through completion and deliver them on time and within allocated budget. As well participate in the Knowledgebase improvement and PM Tool procurement processes aimed to improve workplace efficiency. - Coordinate project activities and resources to ensure project completion within budget and on-time delivery. - Prepare and distribute project reports, proposals, and other documentation as required. - Ensure project deliverables are completed on time, within budget, and to the required quality standards. - Close stakeholder, vendor, and client communication to ensure project requirements are met. - Develop project plans, timelines, and budgets.

Ukraine

As a Clinical Training Team Administrator I was able to lead a course creation project that saves ~$35,000 annually. Additionally, assisted with the implementation of the Learning Management System from scratch. - Managing a course creation projects from pitching an idea to initiating and executing to project deployment; - Managing Learning Management system; - Making sure that training materials are aligned with different states requirements; - Providing data analysis projects to make training as efficient as possible;

As a Back Office Administrator I led a Knowledge Base Reconstruction project that helped to rise department efficiency and improved quality of communication. - Keeping track of all client documentation; - Creating training content for the back office new-hires and keeping the knowledge-base materials up to date; - Acting as a front-office agent substitute to make sure the client needs are answered on time; - Organizing department workflow and lead teammates to success in their project ideas;

In a Senior position a was able to demonstrate my leadership skills leading a team to successfully meeting requirements. Additionally, I have initiated a workflow change which led to productivity increase of 30%; - Leading a team to successfully meet KPI requirements and deliver a high standard of care to customers; - Providing support in making better healthcare decisions to United States clients; - Personalized communication with the patients via calls and chats. - Managing three-way calls with the insurance or provider’s offices. - Providing support and making sure client is not overwhelmed with healthcare complexity; - Mentoring colleagues by sharing my experience and knowledge as a part of my senior position;

For the year spent in a Global Bilgi I was chosen to participate for a team-lead, 2x Quality manager and First call assistant assessments. My managers put trust in me believing I am qualified to get a promotion, but due to my short time spent on this job I was declined.Responsibilities: • Schedule management for Turkish Airlines passengers. • Issuing / Reissuing tickets. • Handling passenger’s emotions, dealing with their worries and resolving issues including excess baggage allowance, hotel stays, cancelled flights, lost baggage, etc. • Supporting newcomers being their assigned “mentor”. Providing individual assistance for the first two month of the new employee job experience.

Responsibilities: • As a sales representative I was required to insure that the customer would buy the book he/she is interested in. This includes having a deep knowledge about each book present at a store. • As an accounting manager I was required to keep track of book supplies and dealing with new income. • Setting up book presentations, leading a public interview with a book authors. • Organisation of a cultural events for children. Support children in their early book interest with correct book recommendations and sharing interesting book stories to keeping the interest alive.

Master'S Degree, Philosophy

Project Management

Bachelor'S Degree, Philosophy