Makyre Gilbert Email & Phone Number

Grant, Mi, Us

Grand Rapids, Michigan, United States

-Onboarding client email and file migration to new hardware and m365 accounts-Using Microsoft Azure AD, Microsoft Entra and Intune admin centers for various administrative purposes-Processing tickets and resolving issues using ServiceNow-Troubleshooting computer issues-Domain Flipping from old company domain to new company domain

Holland, Michigan, United States

-Provide technical support to clients, remotely and on-site, with issues pertaining to networks, servers, computers, and any other technical needs that require expert assistance-Completing tickets and billing with full explanation of services rendered and items purchased for the job-Learning new software and programs quickly to assist end users with a diverse array of needs

Remote

-Guide and assist technicians in training on taking calls, ensuring they follow company standards and protocols-Monitoring and grading calls to give feedback and allow for improvement-Provided technical and billing support to Internet Service Provider customers, maintained a patient and professional attitude while troubleshooting network connection, email/webmail and hardware issues-Compiled and verified information for thorough and extensive ticket processing, navigating back office programs, and using various web tools to troubleshoot-Helped resolve DNS issues using Windows command prompt, verifying and assisting in setup of PPPoE, DHCP, and Mac Authentication

United States

-Provided extensive customer service by communicating with customers regarding their service needs and addressing concerns regarding air ducts within their homes-Performed diagnostics on air duct systems to ensure proper cleaning and that all components were intact-Communicated with a team on daily tasks and executed them independently while assisting other team members when necessary

Grand Haven, Michigan, United States

-Provided customer service by consistently interacting with members and ensuring their needs were being met-Completed incident reports when incidents occurred to ensure they were in company record and adhered to state standards-Enforced company policies and regulations for all members-Supervised and trained a team of 3 and handled customer and employee requests in an effective and timely manner

Zeeland, Michigan, United States

-Maintained and cared for various plants, ensuring high-quality products for stock and wholesale purposes-Utilized various heavy machinery for warehouse purposes-Oversaw a team of 4-5 colleagues, and trained, assisted, and monitored their performance to ensure effective production