Mal Ward Email & Phone Number

London, London, Gb

Responsible for administering Run4Fun’s trauma-informed-socio-emotional running and running games based curriculum to groups of youth. As coaches our team works to create a welcoming, nurturing, fun environment where all youth can grow and thrive.

Park City, Utah, Us

Manage the iconic Egyptian theatre to ensure screenings start and end on time. Act as a communication liaison between director and projectionist for tech checks. Conduct introductions to film screenings and facilitate Q+As. Work closely with festival programmers and operational staff. Notate reports for screenings, shifts, incidents, and security attendance.

Park City, Utah, Us

Manage and facilitate training for the theatre's volunteers. Collaborate with stakeholders including Press and Industry, Film Office, Artist Relations, and Theatre Managers to ensure alignment of operations. Responsible for loading the house, educating guests on expectations, and making calls to team. Document any incident reports that occur with volunteers or patrons at the theatre. Dedicated staff to the first ever remote festival and hybrid festival due to Covid-19. Previous roles at festival: QA Support (2022), Online Support (2021), Team Lead (2017-2018), Special Theatre Operations (2016), Theatre Box Office Associate (2015), and Access Control (2014).

New York, Ny, Us

Write scripts for both micro learning (3-5 min) and long form (15 min) educational videos in collaboration with SMEs. Curate job aids and activities for businesses to learn skills and tools to utilize in their day to day. Conduct QA on curriculum content to provide feedback to other instructional designers. Build virtual learning experiences for 2-3 hour sessions. Provide copywriting services for small business owners and their websites.

New York, Ny, Us

Focus on strategically revamping and scaling SDR and Commercial curriculum for NA, APAC, and EMEA to empower the Sales team to grow and best serve our customers. This includes in-person classroom learning and e-learning.

Bridged the gap between EMEA and US facilitators by preparing transition from using GoTo and WebEx to Zoom. Created documentation, supported office hours, and tested functionality. Added Business Intelligence training to my facilitation rotation. Owned various product deck updates and revisions in collaboration with Design.

Virtual trainer to our US based customers, partners and employees, delivering engaged learning experiences, covering all UKG HR Service Delivery (formerly PeopleDoc by Ultimate Software) product offerings. Cross functional collaborator creating, editing, and reviewing learning copy and material.

New York, Ny, Us

Dedicated designer and facilitator of an award-winning Customer Operations organization. Product training lead of our company wide onboarding program. Strategist for the learning experience of new product roll outs and iterations which includes creating e-Learnings, constructing and leading facilitations, organizing a hands-on experience, and running a robust mentoring program.

New York, Ny, Us

Exceeded live chat expectations, maintaining 5.7 chats per hour and 95% CSAT. Collaborated with Senior Leadership and stakeholders to create communication roll-out plans for product launches and internal tools including Social Login and Aspect. Dedicated 20 hours per week to CO internal communication processes, projects, and development.

New York, Ny, Us

Global resource for Customer Operation communication efforts, developing engaging content, writing and editing copy, sharing feedback to presenters, while managing multiple stakeholders. Project-managing all meeting related presentations and submissions via Service Desk, JIRA, and email. Collaborated and created a daily update for CO team members to receive information at the start of their shift utilizing the launch of our Campaigns product to work closely with our Product Manager to test this prior to general availability.

New York, Ny, Us

Provided award-winning technical support and customer service to Squarespace's customers. Led bi-weekly team meetings. Guest facilitator of our L&D team to help with Advisor onboarding curriculum. Mentored new advisors to up-skill their knowledge and performance. Hosted weekly webinars, often moderating Q&A sessions and assisted our customers during in-person workshops in collaboration with our Community team.

San Francisco, Ca, Us

Entrepreneur and consultant for the #1 Premium Skincare brand in North America managing a robust team and growing customer base. Passionate about personal development, team career growth, and caring for my customers with a top notch experience.

New York, Ny , Us

Assisted theatre manager with load-in and out of theatre while communicating with line manager and crew members to determine the number of available rush line tickets. Distributed and collected Audience Award ballots after each screening in competition. Provided detailed information, regarding festival screenings, locations, and ticket sale questions from patrons.

New York, Ny, Us

Promoted as Team Captain/Team Lead. Provided services as bartender, waiter, server, and coat check staff for various events and private parties in New York, Pennsylvania, and New Jersey. Ensured venue was decorated with exquisite detail and careful attention for guests. Responsible for communication to management during shifts.

Seattle, Washington, Us

Managed and operated independent business that included scheduling clients for overnight sitting or household training. Arranged all walks/feedings/medication schedules. Discussed client’s expectations for pet specific training and set structure for goals to be met. Specialized in working with rescue pets, especially those with separation anxiety and special needs.

Interviewed employees to staff restaurant and coordinated their individual trainings including facilitating restaurant industry standards and company expectations. Completed alcohol and dry goods inventory to prepare for weekly orders. Managed weekly schedules for all staff. Handled all reservations and planned for events such as weddings, street fairs, and private parties. Resolved any problems with customers or staff, effectively and efficiently. Provided a solution during times of short staffing with being able to work in multiple positions including bartending, cash register, serving, hosting, and bussing tables.

Seattle, Wa, Us

Guided and instructed new baristas through coffee tastings, beverage routine, cleaning and sanitizing, and recipes to meet company standards. Delivered excellent customer service by welcoming each guest and ensuring the highest beverage satisfaction through consistency and speedy service. Worked alongside partners to meet and continually exceed weekly and monthly sales goals. Performed cash handling and cash register procedures accurately.

Bowling Green, Kentucky, Us

Managed performance pre-production meetings with stage directors and design teams to create rehearsal schedules, props and costume lists, and deadline expectations. Supervised all rehearsals and performances, ensuring adherence to safety standards and safeguarding that events ran on schedule. Instructed lighting and technical support team on the timing and execution of aesthetics. Maintained log of daily rehearsal activity, script changes, and official performances.

Worked as a liaison between departments of management, shipping, warehouse inventory, and accounting. Instituted detailed documentation of shipment imports and exports to streamline processes. Coordinated and monitored efficient transportation routes to ensure prompt and accurate deliveries. Maintained strong relations with vendors.

Master Of Fine Arts - Mfa, Creative Writing

Bachelor Of Fine Arts - Bfa, Musical Theatre