Mala John Email & Phone Number

San Francisco, California, Us

Provide system analysis and gathered requirements • Analyzed and generated business requirements for refactoring wire transfer systems into microservices• Identify common business requirements across products by working with multiple product teams• Groomed user stories using JIRA with Agile scrum team• Worked closely with architects and developers analyzing SAS and process flows• Produced Use Cases and Activity Diagrams describing each microservice and its functionality• Performed gap analysis identifying data elements from current message specification required for each microservice

San Francisco, Ca, Us

Provide system and application support for Residential Loan Applications• Analyzed and generated business requirements for loan product support and features of a new loan origination system (LOS) • Provided data mapping from LOS to the document system• Worked closely with vendors by providing business requirements for creation of new mortgage documents in the LOS• Performed stand-alone testing when vendor (IDS) delivered forms and added functionality to the staging environment for new and revised requirements• Assisted with change request requirements identified for gaps in the system• Performed gap testing in vendor (WGS) test environments using use cases• Assisted with reviews and manual fixes in vendor (IDS) system

San Francisco, California, Us

Played a key role within a new team at Wells Fargo chartered with patenting new inventions from various departments throughout the company. Helped define and document the patent triage and processing workflow. Worked directly with inventors to document ideas to evaluate and prepare for the patent process.• Participated in invention brainstorming session with business SMEs, identifying business processes and functions that could be potentially novel and unique• Wrote up technical summaries of inventions and provided to patent counsel for prior art search• Managed and tracked multiple inventions gathered in brainstorming sessions or received directly from other departments at Wells Fargo

San Francisco, California, Us

Analyzed business requirements, and produced technical specifications and traceability matrices for Wholesale Online Banking customer statements and notices for various types of services, including commercial checking and savings, client analysis, and multi-currency accounts.• Participated in BRD discussions for all projects involving customer Online Statements and Notices• Wrote Functional Specification Document (FSD) with field-level data mapping for web-based development projects, collaborating with the Product Manager and SME contributors• Set up test company and account data for System Integration Testing (SIT), and collaborated with system interface groups across departments to condition data from multiple systems for testing • Worked with developers to test and validate code changes in development and SIT environments• Provided production support analysis and resolve issues reported by customers

Produced business requirements and use cases for a kiosk-based financial start-up, offering consumer products (Money Transfer, Bill Payment, Money Orders, etc.) for the Latin American market.• Gathered business requirements to build a web-based financial application• Liaison to stakeholders and responsible for reporting status• Managed requirements with business users, prepared use cases and business process diagrams• Performed gap analysis for future system requirements• Created swim-lane diagrams of improved process flows using Visio• Conducted project meetings with offshore resources• Worked with end users and developers to troubleshoot back-end data and application issues

Maintained the application that manages and processes the booking, trials, and sentencing of defendants for the Traffic and Criminal division of the Fresno County Court System. Application interfaced with multiple third party vendors (e.g., DMV and Automated Warrant System) to acquire and process data.• Led business requirements gathering sessions for Criminal and Traffic Court division and created requirement and functional design documentation • Liaison to the client and responsible for reporting and resolving application-related issues• Led client UAT sessions, providing end-to-end guidance and solutions• Supported planning of test scripts with testing team and helped end users resolve issues during UAT • Worked with end users and developers to troubleshoot back-end data and application issues using SQL Tools for Oracle 10g database (Production Support)• Involved in software upgrades and patch updates • Facilitated meetings with client to provide business process and requirement clarification• Conducted internal project meetings• Collaborated with vendor during PAT for release of new version of application. • Managed issue tracking system (ClearQuest)

San Jose, Ca, Us

Worked as part of a consulting team to establish the business continuity process for WebEx, following acquisition by Cisco, to be better prepared for an unforeseen disaster. • Gathered requirements from department heads • Used the requirements to create business continuity processes

The Jewish Community Federation was using a collection of 6 custom built fundraising applications which had become outdated in terms of technology. The goal was to identify off the shelf applications (COTS) which would provide similar, if not better, functionality. • Established the project timeline, set up tasks, allocated resources using MS Project• Created reports and presented reports to upper level management• Worked with end users to define requirements• Evaluated off the shelf applications to see if they could replace the custom built fundraising applications • Outlined processes and documented existing environment

Managed team of 12-15 developers responsible for the development, deployment, maintenance and enhancement of 9 Enterprise wide applications • Used MS Project to manage multiple budgets, timelines, resources, tasks and deliverables • Liaison to the client and responsible for reporting and resolving issues • Worked with end users and developers to resolve technical issues• Took enhancements through the entire SDLC and change management process

Paris, France, Fr

Detroit, Michigan, Us

• Responsible for data processing and data management for General Motors data warehouse • Worked closely with 3rd party vendors supplying data for General Motors dealerships• Administered DataStage Server access privileges at user, group, and project levels• Coordinated and validated data files created by mainframe extraction jobs using Unix commands from the data warehouse tables, FTP staging, loaded into the various Oracle Data Mart tables• Worked with client component tools - DataStage Director and DataStage Designer

Cork, Ireland, Ie

• Acted as SME for application and server support for a web based time entry application• Debugged and resolved all development defects• Validated and reported test results

Overland Park, Kansas, Us

• Actively involved in all aspects of system design for Service Oriented Architecture (SOA)• Analyzed customer requirements for Sprint’s long distance billing application• Created all functional, system and technical design documentation • Created high level data flow and UML diagrams• Responsible for all unit, system and data verification testing• Involved with the planning and execution of system and unit test• Provided monthly data to Sprint Mailing Services, for corporate customers• Researched trouble tickets and provided appropriate resolution• Assumed role as configuration manager and developer during release implementations• Supported Smalltalk application 24/7 on Sprint’s Credit Card Hierarchy Billing• Prepared and conducted system functionality training for Customer Services Associates • Responded to workflow requests, analyzed daily processes, and acted as an expert resource on system functionality and process flow• Responsible for delivering and/or maintaining a fully-functioning system to the client team• Managed all phases of the software testing process, including test planning, text execution and defect management, utilizing Mercury’s Test Director and Winrunner• Determined the best test approaches and methods - unit, integration, functional, system, load, usability tests, etc.• Monitored the ongoing quality of processing, troubleshot problems as they arose, and identified ways to improve the efficiency of the system• Transitioned application to Sprint team based in Dallas • Designed transition plans and provided a one week onsite training session to all team members and project managers• Received company-wide recognition for successfully leading the transition

Edmond, Ok, Us

• Involved in all aspects of system design • Analyzed customer requirements• Conducted meetings to review modules, processes and procedures with appropriate client counterparts for validation and sign-off • Documented, reviewed and resolved assigned tasks• Responsible for unit testing of particular functions, code modules and implementation