•Managing and maintaining system infrastructure to ensure high availability and performance• Oversaw the setup, configuration, and maintenance of servers, networks, and related hardware• Provided technical support to end-users and resolved hardware or software issues in a timely manner• Implemented and maintained security measures to protect system integrity and confidentialit

• Provide technical support to customers via phone, email, and chat• Diagnose and troubleshoot hardware and software issues related to Intercard products• Guide customers through step-by-step solutions, ensuring a clear understanding• Escalate complex issues to higher-level support• Participate in on-call rotations for after-hours support as needed

• Developed and implemented configuration management plans, policies, and procedures to ensurecompliance with industry standards and best practices• Tracked and reported on the status of products throughout their lifecycle• Maintained accurate and up-to-date records of configuration changes, including version history, audittrails, and complete documentation.• Worked closely with engineering, quality assurance, production, and support teams to ensure effectiveconfiguration management• Provided training and guidance on configuration management processes and tools• Managed and resolved RMA requests from customers in a timely manner• Coordinated with internal teams for product returns, repairs, and replacements• Tracked and documented all RMA activities in the management system

• Collaborated with cross-functional intra-company teams to provide mutually beneficial outcomes.• Created scalable architectures that supported long-term growth strategies while providing flexibility toadapt as needed.• Implemented robust cybersecurity measures to protect customer data and company assets, ensuringcompliance with data privacy regulations

• Directed company operations and managed a large team• Developed and implemented business strategies to achieve company goals and objectives• Addressed and resolved customer complaints and issues promptly and effectively• Conducted regular audits and inspections to ensure a safe environment for guests and staff.