Improving dealerships' customer retention, satisfaction, and profitability.

* Manage inbound internet inquiries and phone calls, competing with 20+ other Honda manufacturing stores in the area. * Responded to internet leads in timely manner, increasing store territory campaigns by 30%, resulting in 15% more monthly conversion.* Analyze metrics of store's sales funnel between top to bottom, and determine where money is left on the table to improve efficiency and profitability.* Present personalized campaigns through client communication channels to increase monthly store revenue and ROI of advertising dollars.* Demo with clients on the upgrades to safety, fuel efficiency, and technology between current and past models. * Exceed monthly quotas for opportunities converted into new business.* Incentivize current servicing customers to review exchange program offers to upsell to newer and more modern vehicles. * Manage multiple opportunities for business at one time. * Create outbound sales pipeline. * Gather data of new and used vehicle market and competitors pricing, to present the best offers available.* Handle and overcome numerous objections, and help educate the sales staff on common roadblocks throughout the sales process. * Close deals for colleagues when clients have uncertainty the product will solve their problem.* Demonstrate expertise in product knowledge of all current, past, and upcoming makes and models of Honda.* Exchange vehicles with competing stores to accommodate special requests of the customer, providing excellent customer service.

* Managed KPI of gross income per vehicle and generated $72,000 profit margin in 90 days.* Present personalized offers and demo based on customer's finances, market based pricing, and budgeting needs.* Implemented new marketing tools via social media platforms to generate $120k of revenue in 30 days, with over 4M impressions.* Achieved sales goals and customer service index targets by cultivating and sercuring new customer relationships in surrounding communities.

* Utilized CRM to manage sensitive client information and update new and existing client profiles* Built and managed warm/qualified sales pipeline to maintain high volume of efficient activity. * Averaged 120-150 cold calls daily to ensure appointments set, providing 10% of new closing pipeline for company.* Developed advanced understanding of products and services to appease customer objections, competitive questioning, and other FAQs.* Lead SDR department of closed deals by articulating full value of company's capabilities to prospects.* Collaborates with marketing team, Account Executives, and product teams to stay up-to-date with new product launches and promotional activities. * Crafted persuasive sales pitches to communicate value of company products and services to peak interest and set meetings.

* Intercepted inbound phone calls and educated potential clients on collection and credit restoration processes. * Consulted with prospective clients on actionable steps to improve credit funding and converted them into subscription based revenue. * Built and maintained strong customer relationships to increase retention in customer base, assisting the customer success team, and creating referrals for the company.* Upsold customers on available services to further assist them.* Operated consistently in 95th percentile of sales department, increasing company revenue by 18%.* Crafted personalized offers based on clients profile and quoted pricing accordingly.* Collaborated with customer success team to monitor existing clients and their progress, capturing upsell opportunities when necessary.* Maintained compliance with applicable regulations and laws governing consumer credit.

* Supported daily administrative operations through data collections, expense management, procurement processing and document handling. * Scaled organization through online and in person demo's across U.S. and partially international from 3-1300 clients. and retained $1M book of business.* Educated clients on services provided by the company revolving around crypto, foreign exchange, blockchain technology, and e-commerce markets.* Served as keynote speaker to multiple events, including Think With Me Conference in Atlanta, GA with attendance of 5,000 members. * Coordinated and executed meetings by preparing agendas, capturing minutes and following up on items, policies, and other documentation. * Generated over $1.4M in revenue from first to last day, averaging roughly $1300 daily revenue.* Identified and corrected inconsistencies in work and solved complex problems upon mid level leadership. * Mentored and taught other Account Executives demo styles and skills, increasing monthly revenue to $495k in 12 months.* Increased profitiability and productivity by minimizing down and streamlining quality control procedures. * Remained solution-oriented in face of complex problems to assist management and overall business direction.* Managed productivity of mid level leadership and ensured customer satisfaction from top down.

After an incident that left my iPhone glass shattered in pieces, I taught myself how to repair the glass and began a business doing the same for others. I serviced over 300+ customers and arranged pick up and delivery services for affordable pricing. This was my job and being that I was self-employed, this also taught me what it takes to run a successful business. This includes but is not limited to promotion, customer service, accounting, and taking inventory.

Worked 40+ hours at Amazon Fulfillment Center in EastVale, CA.

Shadowed and assisted two Civil Engineers Dr. Hector and Dr. Azzam. Throughout this experience, we were responsible for scanning development plans, updating payment logs, and constructing city contracts.