Malachi Hammonds Email & Phone Number

Washington, Dc, Us

Washington Dc-Baltimore Area

This role involves collaborating with senior leadership and ERG members to develop and execute initiatives that foster inclusivity and support for LGBTQ+ employees. With responsibility for overseeing a $5,000 annual budget, the focus is on aligning efforts with corporate guidelines and resource allocation. The ERG advocates for LGBTQ+ employees and addresses issues affecting the community, successfully organizing Pride Month celebrations and hosting onsite allyship training for managers and employees. This role is dedicated to promoting a culture of inclusivity, driving allyship, and championing LGBTQ+ concerns across the organization.

Washington Dc-Baltimore Area

• Oversee the implementation and continuous optimization of the Seismic Enablement Cloud platform, driving 85% sales adoption and 75% customer adoption within the first three months. Streamline content management and enhance social selling capabilities to reduce seller drag and improve overall effectiveness• Design and manage e-learning content, sales enablement materials (including battle cards, talking points, and email templates), and other strategic resources that empower the sales team and drive effective customer engagements.• Formulating and executing sales enablement strategies across INDG product lines (Law, Tax, Government), achieving an 85% increase in productivity and effectiveness, with 12% year-over-year revenue.• Design and implement sales enablement programs that drive performance and reduce ramp-up time, while continuously measuring effectiveness through key performance indicators, identifying gaps, and updating resources to align with sales strategies and business objectives• Design and implement the Go-To-Market (GTM) strategies for product launches, internal systems, and sales tools to ensure seamless adoption and alignment with business objectives.• Act as a strategic consultant by partnering with cross-functional teams (Marketing, Product, Engineering, Sales Operations, Finance) to drive system integration initiatives that address business needs and drive sales revenue.• Serving as the project manager for the implementation of INDG’s ideal customer profiles and buyer’s journey, ensuring seamless coordination across marketing, strategy, and product teams.

• Acted as a liaison for divisional VP and directors, driving cross-functional collaboration across strategic planning, finance, commission operations, implementation, customer service, product marketing, business intelligence, and Salesforce (SFDC) administration.• Partnered with cross-functional teams to design and implement the Go-To-Market (GTM) strategy for the public sector division, including e-learning materials, internal sales collateral, and sales campaigns. Continuously measured effectiveness through key performance indicators, identified gaps, and updated resources to ensure alignment with sales strategies and business objectives• Successfully scaled sales enablement programs across multiple regions, adapting strategies for various sales teams, which resulted in an 80% year-over-year revenue growth and a 70% increase in customer retention.• Conducted regular stakeholder reviews of account performance, including segmentation, prioritization, and win/loss analysis to support predictive analytics and data-driven decision-making.• Led the creation and implementation of Public Sector reporting solutions using Salesforce and Tableau, improving data accuracy and generating actionable insights for leadership.

Partnered with C-suite sponsors, the Advisory Board, and Global Diversity & Inclusion (GD&I) to develop and execute strategic goals using the 4C Model (Career, Community, Customer, Culture). Led the group’s quarterly and annual presentations to senior leadership, ensuring NAV’s initiatives aligned with Verizon’s broader business strategy. Managed a $75,000 budget, overseeing compliance with corporate finance guidelines, and served as a key advocate for the business relevance of tribal communities within Verizon. Collaborated with Verizon’s State Government Affairs team to coordinate community engagement activities that supported corporate social responsibility goals, while driving employee engagement and aligning NAV’s efforts with the ERG’s core pillars.

• Served as an internal Sales ambassador, bridging communication between managers and teams in strategic planning, finance, customer service, product marketing, and Salesforce administration.• Resolved escalated client disputes through customer-facing systems, delivering win-win solutions that strengthened client relationships.• Analyzed and interpreted wireless master service agreements (MSAs) to ensure compliance with contractual terms and Verizon’s Code of Conduct.• Provided disaster response support to minimize customer impact and ensure effective crisis management across accounts.• Drove process improvements across operations and sales teams, resulting in enhanced profitability and efficiency.

Hanover, Maryland

• Delivered top-tier customer support to public sector accounts, consistently achieving KPIs in revenue growth, client retention, NPS, digital engagement, and contract compliance.• Created and presented data-driven reports for customer Quarterly Bill Reviews (QBRs) across 500 public sector agencies, resulting in a 95% retention rate and a 90% net new opportunities rate.• Collaborated with sales and cross-functional teams to implement a new Master Service Agreement (MSA) for the State of Minnesota and Verizon, successfully overseeing the migration of accounts

Hanover, Maryland Area

• Provided customer support for large accounts, excelling in metrics such as Adjusted Calls Per Day (ACPD) and NPS, with proficiency in customer-facing systems (ACSS, MTAS, MARS, One Tool).• Applied technical expertise to resolve customer issues, offering Tier 1 and Tier 2 troubleshooting for evolving technologies.

Hanover, Maryland Area

Managed customer accounts, focusing on invoicing, collections, and issue resolution, while reducing accounts receivable aging from $2.5M to $1.5M. Acted as a liaison between field and front offices, addressing client billing and payment inquiries. Conducted data research and audits for accurate billing and payroll adjustments.

Baltimore, Maryland, United States

Implemented a successful field plan in Baltimore City that achieved 58% support for marriage equality at the ballot box, marking a historic milestone. Recruited and trained over 800 volunteers for voter outreach, engaging more than 10,000 voters. Supervised a campus organizer and interns, organized 50 outreach programs, and collaborated with 12 faith congregations. Managed SEIU Local 1199 volunteers and executed effective strategies for get-out-the-vote efforts, early voting, and Election Day operations.

Lumberton, Nc

Managed campaign efforts in Robeson and Hoke Counties, overseeing a satellite office and running volunteer training, voter registration, and absentee voting programs. Supervised spring and summer fellows, and coordinated Campus Coordinators, successfully registering over 1,000 students in North Carolina. Planned 40 community and campus outreach programs, and collaborated with UFCW Local 1208 to enhance volunteer involvement while managing voter contact initiatives like phone banking and canvassing.