* I am skilled in effectively communicating and explaining technical issues and solutions regarding various applications such as ServiceNow, VPNs, Windows, IOS, and Android operating systems. * Assist thousands of employees from Stanley Black and Decker to migrate to Securitas, ensuring that all software, hardware, and files are safely and securely migrated to Securitas devices. * Provide efficient and timely technical support to clients in the field, office, or at home, ensuring that their technical issues are resolved promptly and satisfactorily. * Escalate tickets to multiple corresponding teams and ensure that clients' issues are being addressed as quickly as possible. * Train new hire employees, assisting them with any questions or concerns they have and helping them to access and set up their accounts. * Collaborate with cross-functional teams to resolve co

Accomplishments: • Effectively communicate and explain technical issues and solutions regarding various applications such as Salesforce, Moxie, Veeva, VPNs, Windows, and IOS operating systems. • Ability to work independently as well as working as a team. Duties: • Assist field representatives with their software issues in a effective and timely manner due to their on site busy days. • Correctly escalate tickets to multiple corresponding teams and ensuring the user receives assistance as soon as possible. • Staying up to date on the updating technologies to allow for the most effective service I can provide. • Works within established customer service satisfaction criteria accepting and delivery of all services.

Accomplishments: • Coordinated with all customers, vendors and company managers to deliver high end customer support. • Manages to independently organize and deliver high level technical support and customer satisfaction during every service call. Duties: • Providing customer break fix support for designated equipment to both residential and commercial clients and replace all components for Dell, Lenovo, and Hewlett Packard computers.• Communicating clearly in written and verbal form requiring e-mail correspondence with the customer, vendor, and completion of technical service reports. • Works within established customer service satisfaction criteria accepting and delivery of all service calls assigned. • Accept and deliver all service calls assigned within the established service level agreement depending on the level of support described in the contract between the customer and the vendor. • Completing all administrative tasks associated with each call such as scheduling, prioritizing route to optimize time and efficiencies, logging time with customers, completing mileage logs, time and attendance.

Accomplishments: • Manage, train, and supervise 5 – 6 people in the dry grocery department of the retail store. • Interface with suppliers to coordinate deliveries, make purchases, and verify quality for deliveries. • Identify opportunities for continuous improvement in the daily operations to support improved performance, labor cost savings, and overall quality of the customer experience. • Coach, mentor, and provide training to staff and colleagues across the highly matrixed environment. • Field questions from colleagues, staff, and customers in the fast-paced environment with a positive solutionsoriented approach. Duties: • Participate in or coordinate trainings to maintain or enhance skills to effectively perform duties. • Apply strong problem-solving skills to tackle routine and special projects in the operations. • Provide leadership to staff and colleagues with a reliable, data-driven approach. • Develop and apply strong knowledge of organizational policies and programs to ensure compliance with the performance standards across the operations. • Attend reliably with a fluctuating schedule while attending school full-time with academic honors. • Analyze written reports, findings, and communicate recommendations to leadership as appropriate

Accomplishments: • Worked independently or as part of a team supporting the daily operations of the performing theater. • Interfaced with a high-volume of customers with a positive attitude and solutions oriented approach. • Developed strong knowledge of the technical system and provided first level technical support as needed to maintain business continuity. • Entrusted to handled cash and prepared reports as appropriate to document all activities. Duties: • Maintained company policy, directives, procedures, and related materials in the daily operations. • Planned work and completed tasks to enable quality customer experience while maintaining compliance with company and regulatory requirements. • Assessed customer needs and volunteered to provide solutions or escalated as appropriate.

Accomplishments: • Hired while in high school for full-time help in the summer and asked to return 5 times. • Served as one of the few seasonal employees entrusted with driving the moving vehicle independently based on strong performance and trustworthy attitude. • Interacted with customers and colleagues to develop project plans and coordinated the transport of the goods including securing the items for transport. • Worked with the owner of the business to create a spreadsheet to enable more effective monitoring of AR that improved collections and business decisioning. Duties: • Used strong listening, written and verbal communication skills to work well with colleagues, leadership, and customers. • Applied feedback and coaching provided by leadership to solve problems and exceed expectations in a fast paced environment interacting with highly diverse groups. • Brought positive attitude daily to work well with others or independently as appropriate. • Developed strong knowledge of company offerings to ensure delivery in line with customer expectations.

Accomplishments: • Hired to support the busy holiday season and learned a wide-range of IT products and services quickly to field customer questions and provide end-users with technology recommendations. • Answered questions from customers with limited technical knowledge to develop clarity in their requirements while also providing with multiple solutions as appropriate. • Learned the company software and business processes quickly to effectively serve customers.• Balanced multiple responsibilities and competing deadlines with reliable attendance. Duties: • Received formal and on-the-job training on a variety of computer systems, software, and networking solutions to provide recommendations to end-users with highly varying technical knowledge. • Provided first level technical support and guidance to customers and colleagues including product recommendations or escalated matters as appropriate. • Assessed lifecycle needs and applied policies or programs to each customer interaction. • Interacted professionally with colleagues, customers, and leadership in a fast-paced environment. • Developed and applied strong software and hardware knowledge to answer customer questions.

Accomplishments:• Performed commercial electrical work under supervision of a master electrician. • Maintained high quality care and oversight of electrical warehouse, maintaining organization and warehouse cleanliness. • Ability to manage time and tasks in an effective manner. Duties:• Delivered tools and supplies to on-site electricians whenever necessary.• Lead a project to construct a mobile office that can be brought from each job site.