Malachi Lee Email & Phone Number

Atlanta, GA, US

• Collaborated with stakeholders ranging from business units to C-Suite executives to identify defects and implement code changes that enhanced productivity and achieved significant business outcomes
• Demonstrated agile methodology expertise by actively participating in cross-functional team sprints, attending daily scrum meetings, and code review
• Developed the modernization of the Unemployment Insurance program website for two states, leveraging Java, JUnit, Spring Framework, Maven… Show more
• Developed the modernization of the Unemployment Insurance program website for two states, leveraging Java, JUnit, Spring Framework, Maven, and Oracle to develop new features
• Implemented an ETL schema to ingest more than 5 million Unemployment Insurance claims from Oracle to AWS Glue, creating a seamless data pipeline to store in AWS Redshift as a data warehouse
• Developed testing scripts using Selenium web driver in multiple environments (Dev, Prod) and leveraging Jenkins for automated end-to-end regression script execution

Raleigh-Durham, North Carolina Area

• Provided level one technical support and incident management for a diverse range of devices including desktops, laptops, tablets, printers, and scanners, serving a user base of over 7,000 students, faculty, and staff
• Assisted up to 30 clients per shift through walk-ins and phone calls, ensuring prompt resolution of their technical issues
• Demonstrated expertise in troubleshooting and resolving password management, device connectivity, hardware/software installation, and printing… Show more
• Demonstrated expertise in troubleshooting and resolving password management, device connectivity, hardware/software installation, and printing concerns
• Used Root Cause Analysis to proficiently perform hardware repairs such as hard drive installations and laptop screen fixes, software updates and imaging on university laptops
• Recorded and managed work orders using the TeamDynamix ticketing system, ensuring accurate documentation and efficient task management Show less

North Carolina Central University

• Selected as 1 out of 4 undergraduate students to serve as a resident advisor and teacher's assistant at Google's HBCU Computer Science Summer Institute
• Attained product design, brand management, resume development, and software engineering coaching from Google engineers
• Conducted weekly office hours (2-hour sessions) for students who needed additional support to reinforce programming concepts
• Facilitate soft-skilled activities such as networking and giving presentations aimed… Show more
• Facilitate soft-skilled activities such as networking and giving presentations aimed to help students with their career development Show less