Malachi White Email and Phone Number

Played a key role in backend development, utilizing TypeScript, Postman, and GraphQL to drive system and database enhancements. Improved system integration by updating data flow processes and supporting seamless interactions across various applications. Conducted database schema updates and ran necessary migrations to support new customer inquiry classifications and additional data points for improved analytics. Created and refined testing frameworks to validate new… Show more Played a key role in backend development, utilizing TypeScript, Postman, and GraphQL to drive system and database enhancements. Improved system integration by updating data flow processes and supporting seamless interactions across various applications. Conducted database schema updates and ran necessary migrations to support new customer inquiry classifications and additional data points for improved analytics. Created and refined testing frameworks to validate new functionality, ensuring stability and accuracy across interconnected services and platforms Show less

Supervised and managed as Assistant Scrum Master, leading to a 10% increase in story reviews and improved team efficiency.Contributed to the development and implementation of new initiatives aimed at improving the efficiency of accounting systems. Streamlined data allocation processes and automated manual tasks using Python, SQL, and AWS, optimizing development time and ensuring accurate financial reporting.Managed data allocation streams using AWS Lambda to ensure smooth and… Show more Supervised and managed as Assistant Scrum Master, leading to a 10% increase in story reviews and improved team efficiency.Contributed to the development and implementation of new initiatives aimed at improving the efficiency of accounting systems. Streamlined data allocation processes and automated manual tasks using Python, SQL, and AWS, optimizing development time and ensuring accurate financial reporting.Managed data allocation streams using AWS Lambda to ensure smooth and efficient data flow.Provided user support for in-house Oracle and SAP applications, resolving issues promptly and improving user experience.Led backlog refinement, daily stand-ups, and sprint reviews, ensuring clear communication and progress in the team.Conducted research and analysis on industry trends and best practices, identifying areas of improvement and innovation for the company’s products and services. Show less

Provided customer service, troubleshooting, and technical support to Apple customers via phone, chat, and email, ensuring a smooth and satisfactory user experience.Received over 100 positive surveys on issue resolution, maintaining a high customer satisfaction rate of 95%.Identified and analyzed trends in customer issues, providing valuable insights and recommendations for product improvements and enhancements.Collaborated with the product development team, providing… Show more Provided customer service, troubleshooting, and technical support to Apple customers via phone, chat, and email, ensuring a smooth and satisfactory user experience.Received over 100 positive surveys on issue resolution, maintaining a high customer satisfaction rate of 95%.Identified and analyzed trends in customer issues, providing valuable insights and recommendations for product improvements and enhancements.Collaborated with the product development team, providing feedback and suggestions to improve the efficiency and effectiveness of technical support processes and procedures. Show less

Developed and implemented an ML module utilizing Natural Language Processing techniques to predict fake news on social media platforms, with a specific focus on Twitter.Acquired expertise in utilizing pre-trained ROBERTa transformer models. Enhanced proficiency in PyTorch and Google Colab for efficient model development and training.Implemented effective data preprocessing and cleaning techniques, including text normalization, tokenization, and stop-word removal, to enhance the… Show more Developed and implemented an ML module utilizing Natural Language Processing techniques to predict fake news on social media platforms, with a specific focus on Twitter.Acquired expertise in utilizing pre-trained ROBERTa transformer models. Enhanced proficiency in PyTorch and Google Colab for efficient model development and training.Implemented effective data preprocessing and cleaning techniques, including text normalization, tokenization, and stop-word removal, to enhance the quality of the input data for the ML model. Show less

-Planned, prepared and participated in community relations programs, outreach initiatives andspecial events.-Creating a fun and energetic environment for the public.-Assisted with the planning, set-up, execution and tear down of special events on and off-site ofthe Park.-Worked in a team-based environment supporting the Community Relations division,-Programming Department and Operations Department, and other initiatives of the Park Directorand senior leadership team.… Show more -Planned, prepared and participated in community relations programs, outreach initiatives andspecial events.-Creating a fun and energetic environment for the public.-Assisted with the planning, set-up, execution and tear down of special events on and off-site ofthe Park.-Worked in a team-based environment supporting the Community Relations division,-Programming Department and Operations Department, and other initiatives of the Park Directorand senior leadership team. Interacts with the public, guests, parents and participants in apositive and professional manner, utilizing excellent guest service standards. Show less