Malachi Mccoy Email & Phone Number

Columbia, South Carolina, United States

▪ Supervised an average of 15 team members per shift, ensuring optimal staff productivity and efficient operations.▪ Mentored new employees, ensuring they acclimate quickly to their roles and responsibilities.▪ Managed cash registers and daily takings, ensuring accurate financial reconciliations.▪ Ensured strict adherence to health and safety guidelines, prioritizing the well-being of both customers and staff.▪Assisted in inventory management, helping to restock necessary items and alerting management of dwindling supplies.▪Introduced over 25 customers to the restaurant's loyalty program each month, resulting in an increase in membership enrollments.

Columbia, South Carolina, United States

▪ Established a professional telephonic rapport, adhering to established protocols for client interactions.▪ Spearheaded the onboarding process, training an average of 2 new employees weekly, resulting in over 100 trained staff annually. ▪ Swiftly addressed client concerns, escalating to upper management when deemed necessary to ensure optimal resolution.▪ Expertly managed financial transactions, encompassing both cash and electronic payment modalities.▪ Effectively resolved client disputes, ensuring satisfaction even in instances of transactional or order inconsistencies.▪ Evaluated trainee performance and provided constructive feedback, ensuring they meet the restaurant's service standards

Berry Islands, The Bahamas

▪ Utilized office software to create spreadsheets, and documents adhering to company standard▪ Verified and secured all official documents, obtaining approval from the designated authority on 100% of occasions▪ Delivered exceptional support to visitors▪ Provided backup support to other administrative roles as required, demonstrating flexibility and team collaboration▪Collaborated with IT staff to troubleshoot minor technical issues, minimizing disruptions in daily tasks

Master Of Business Administration - Mba, General Business, 4.00

Activities and Societies: ▪ Alpha Phi Alpha ▪ Men’s Basketball ▪ School of Honors ▪ Student Athletic Advisory Committee ▪ National.

Criminal Justice, Criminal Justice/Law Enforcement Administration