Malachi Mccoy Email & Phone Number

Columbia, South Carolina, United States

• Supervised an average of 15 team members per shift, ensuring optimal staff productivity and efficient operations.
• Mentored new employees, ensuring they acclimate quickly to their roles and responsibilities.
• Managed cash registers and daily takings, ensuring accurate financial reconciliations.
• Ensured strict adherence to health and safety guidelines, prioritizing the well-being of both customers and staff.
• Assisted in inventory management, helping to restock necessary items and alerting management of dwindling supplies.
• Introduced over 25 customers to the restaurant's loyalty program each month, resulting in an increase in membership enrollments.

Columbia, South Carolina, United States

• Established a professional telephonic rapport, adhering to established protocols for client interactions.
• Spearheaded the onboarding process, training an average of 2 new employees weekly, resulting in over 100 trained staff annually.
• Swiftly addressed client concerns, escalating to upper management when deemed necessary to ensure optimal resolution.
• Expertly managed financial transactions, encompassing both cash and electronic payment modalities.
• Effectively resolved client disputes, ensuring satisfaction even in instances of transactional or order inconsistencies.
• Evaluated trainee performance and provided constructive feedback, ensuring they meet the restaurant's service standards

Berry Islands, The Bahamas

• Utilized office software to create spreadsheets, and documents adhering to company standard
• Verified and secured all official documents, obtaining approval from the designated authority on 100% of occasions
• Delivered exceptional support to visitors
• Provided backup support to other administrative roles as required, demonstrating flexibility and team collaboration
• Collaborated with IT staff to troubleshoot minor technical issues, minimizing disruptions in daily tasks

Master Of Business Administration - Mba, General Business, 4.00

Activities and Societies: ▪ Alpha Phi Alpha ▪ Men’s Basketball ▪ School of Honors ▪ Student Athletic Advisory Committee ▪ National.

Criminal Justice, Criminal Justice/Law Enforcement Administration