Mal Byrne Email & Phone Number

♦ Passionate about outperforming ops goals, while reducing costs and growing our team ♦ WHO AM I & HOW CAN I HELP THE COMPANY?As a solution-focused leader who has made a career of exceeding goal and providing operational efficiencies, I offer Ops and Finance expertise – the intersection of good business. My forte has been to engage employees and improve customer satisfaction (measuring both using KPIs – Key Performance Indicators).The four skill arenas I leverage most include:♦ Business Operations♦ Customer Growth and Retention♦ Financial Acumen♦ Talent EngagementHONORED FOR?♦ Top 10% of Company Managers to engage employees and exceed Customer Satisfaction Scorecard scoresWHY I DO WHAT I DO?As one who leverages the VOC – Voice-of-the-Customer, this blend of Ops Leadership + P&L Responsibility is perfect for me to WIN on 4 levels:♦ Personally, I utilize and grow my wheelhouse skillset♦ Team, I optimize employee training and their customer service♦ Organization, I increase revenue♦ Operational Efficiency, I save dollars and streamline processes to drive even greater profitability.WHO HAS BENEFITED FROM MY SKILLSFirms in the financial services, automotive, marketing, and technology sectors have benefitted most from my expertise. Companies include: Pitney Bowes Management Services, Quatro FPO Solutions, Money Mailer, and Swiss Post Solutions.

Listed skills include Leadership, Customer Service, Account Management, Management, and 39 others.

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  Regional Client Manager

  Swiss Post Solutions Uk

  Chicago, Il, Us