Malaika Singh Email and Phone Number

• Project management: Oversaw complete IT projects from start to finish, establishing the objectives, scope, and deliverables of each project. Created detailed project plans and schedules to ensure milestones were met within the designated timeframes. Efficiently managed resources and engaged stakeholders, promptly resolving project-related obstacles to ensure timely delivery.• Analysis of issues associated with Networking issues: Through conducting a thorough analysis of website and network IT issues, the root causes were identified and addressed at their source using a Root Cause Analysis approach. • Performance Improvement: Stakeholders and the company were presented with optimal solutions to swiftly resolve IT challenges, improving user satisfaction and customer experience. • Managing vendor satisfaction: Implementing Root Cause Analysis led to identifying and resolving website and network IT problems, resulting in optimal solutions that improved user satisfaction and customer experience.